Where is this city info populating from?

[KymM]

I've noticed when I search for one of my clients, Complete Chem-Dry of Lake Orion, Google suggests(? autofills? I'm unsure of the correct terminology) the wrong city, Independence KS, (It should be Lake Orion, MI). We've also stopped ranking in the maps, so my guess is that these are related and google thinks the business is in the wrong city. The problem is, I'm unsure of why this is. We verified the correct address ages ago when we set up the GMB listing, and it's a service area business with the correct service area set.

I've talked to GMB support and they said that it is just a suggestion because so many people have searched that, but that doesn't seem right to me. Does anyone have any insight as to how I can fix this?

 

[Lluc]

Could it be related to this? Breaking free of your GMB "Independence" Ranking Issue - Local University

 

[KymM]

Could it be related to this? Breaking free of your GMB "Independence" Ranking Issue - Local University

That's exactly the issue. Thank you! I've reached out to GMB support again with that information. Appreciate it!

 

[KymM]

Just an update in case anyone else is having this issue. We had to go through a couple of GMB reps before someone could help us, but once we got a rep who knew what we were talking about, it seems to have been a quick fix on their end. It took about a week for us to see the results in the SERP, but we are back to ranking where we should and there is no trace of Independence KS on our listing anymore.