More threads by Garrett Sussman

Mar 15, 2016
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Why Your Clients Should Argue With Unhappy Reviewers

Your client is in trouble.

An unhappy customer has just posted a nasty review about their experience with your client’s business. This customer decided posting a scathing review was better than talking to your client.

Naturally, your client is feeling frustrated. What’s worse, this disgruntled customer has decided to post variations of their review on multiple sites. They want the whole world to know how badly your client has messed up. And the best part?

This Unhappy Customer is Wrong

Brand new writer contributing to our blog, Andrew McDermott's first post!

Does anyone have an anecdote to share where a client was able to turn an unhappy reviewer into an evangelist or at least edited their review because the company argued with them?

Check out the full post here.


Linda Buquet

Local Search Expert
Jun 28, 2012
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Replying to & dealing with a negative review is one of the hardest challenges SMBs face, I think.
Anxious to read what Andrew has to say.

Thanks so much for sharing Garrett!

What do you guys think???

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