Recent content by Brian - TGL

They are closed for 10 days, I get reminders all the time from Google to add photos and reviews to places I have visited weeks and even months before. Hope and logic are not necessarily taken into consideration . . . I agree it seems logical, but I have worked with a couple hundred GBPs over...

I have a client that instead of just marking 10 days in Dec/Jan as closed has marked the GBP status as temporarily closed. Does that status interfere with any functionality (leaving reviews, adding photos or anything else)? Is that an acceptable practice or is it better just to add each day...

Right, but that just means your particular profiles aren't affected . . . I'm not saying it's an agency specific problem, I'm saying in general agency account users are more likely to have all accounts under 1 profile. I will try creating a brand new Google Account and add it as an owner (via...

Posts that I have scheduled via 3rd party app are still going through at least. I just checked using the Maps app on a Pixel 10 when I switch to the affected Google account and all of the admin options are available . . . I can't vouch for iOS.

I tested that a few times with my own reviews, which briefly worked but quickly reverted back to hidden every time.

Makes me reconsider using an agency account and having all my customers under one umbrella, I feel for the OP on that Google forum . . . over 200 customers that they can't service for almost a month now.

Where did you escalate the issue with Google?

I was letting this ride out a few days just to see if it was a glitch, I have never had to escalate an account based issue before, is there a form or process for reporting that kind of problem?

The customers that had filtered reviews would have to each submit that particular form.

I had it happen with several of my customers that I ended up getting connected to after I had organically used their services . . . @ElizabethRule suggested this form to me: https://docs.google.com/forms/d/e/1FAIpQLSdEYYLY9EUPoAy9Wj_qqsbUd8kF9g_hiR0P2GXdrSoubu57og/viewform It took about 2...

Yes, same issue when I click "See your profile" for any of them: https://share.thegroovylab.io/i/eaDMVc The 5 locations on this account are unrelated. I can edit the business information from the pencil icon in the Profile Manager but that's the only section I can access. 1 South Carolina...

Can you have them invite one of your agency email addresses via their own GBP admin? You can also check from the workspace user to see if there are any restrictions on the account when logged in to each account: myaccount.google.com/restrictions As the admin for the workspace you can check...

No mine is the opposite . . . the KP shows up but I don't have any admin links to actually manage the profile.

Another new one for me, and the opposite of the current GBP bug where the KP doesn't show up. Every location for one of my Google accounts shows the sidebar KP and the note that I manage this business profile, but the main GBP "Your business on Google" links are not showing up...

I assume you would have to change the logo in each GBP location for that to take effect, I did a quick search and I see 50 locations for that brand across North America.