Recent content by Brian - TGL

This wasn't related to just the review count number itself going down, it was specific reviews that previously existed that were removed from the GBP.

The reactions are anonymous with no tracking metrics as far as I have ever seen. If multiple negative reviews are in a condensed period of time AND have reactions it should be a relatively obvious footprint for Google to take a look at I would think. Report each of the 1 star reviews as a...

Anyone else noticing an increase in deleted/hidden reviews? I track when reviews are removed from customer locations and among ~40 locations there are usually only1 or 2 removed each month. The past weekend were 10 removals, all different locations and date ranges from 2020 through 2026.

They are closed for 10 days, I get reminders all the time from Google to add photos and reviews to places I have visited weeks and even months before. Hope and logic are not necessarily taken into consideration . . . I agree it seems logical, but I have worked with a couple hundred GBPs over...

I have a client that instead of just marking 10 days in Dec/Jan as closed has marked the GBP status as temporarily closed. Does that status interfere with any functionality (leaving reviews, adding photos or anything else)? Is that an acceptable practice or is it better just to add each day...

Right, but that just means your particular profiles aren't affected . . . I'm not saying it's an agency specific problem, I'm saying in general agency account users are more likely to have all accounts under 1 profile. I will try creating a brand new Google Account and add it as an owner (via...

Posts that I have scheduled via 3rd party app are still going through at least. I just checked using the Maps app on a Pixel 10 when I switch to the affected Google account and all of the admin options are available . . . I can't vouch for iOS.

I tested that a few times with my own reviews, which briefly worked but quickly reverted back to hidden every time.

Makes me reconsider using an agency account and having all my customers under one umbrella, I feel for the OP on that Google forum . . . over 200 customers that they can't service for almost a month now.

Where did you escalate the issue with Google?

I was letting this ride out a few days just to see if it was a glitch, I have never had to escalate an account based issue before, is there a form or process for reporting that kind of problem?

The customers that had filtered reviews would have to each submit that particular form.

I had it happen with several of my customers that I ended up getting connected to after I had organically used their services . . . @ElizabethRule suggested this form to me: https://docs.google.com/forms/d/e/1FAIpQLSdEYYLY9EUPoAy9Wj_qqsbUd8kF9g_hiR0P2GXdrSoubu57og/viewform It took about 2...

Yes, same issue when I click "See your profile" for any of them: https://share.thegroovylab.io/i/eaDMVc The 5 locations on this account are unrelated. I can edit the business information from the pencil icon in the Profile Manager but that's the only section I can access. 1 South Carolina...

Can you have them invite one of your agency email addresses via their own GBP admin? You can also check from the workspace user to see if there are any restrictions on the account when logged in to each account: myaccount.google.com/restrictions As the admin for the workspace you can check...