Recent content by Brian - TGL

I agree with that, record a Loom and submit that to GBP support with some random example data.

I was just commenting on the visual aspect of the form where it states the website is optional but doesn't state that for the phone number. I have never set up a GBP with no phone number myself so I have no direct experience with that aspect.

It doesn't look like the phone number is optional on the form. You could always proceed with a personal cell phone number and then update the phone number after the approval (you risk the need to re-verify at that point changing core info). Depending on your IVR, some have the ability to...

I go into auto pilot mode with forms so I can't tell you 100% if this is the case, but sometimes you have to "crack the code" for the phone number syntax . . . in the case that you select the US flag the country code of "1" is usually implied and you enter the 10 digits no spaces, no dashes, no...

Yes, several of my reviews that I put a lot of time and effort into, I did that to get them visible again, but they end up being hidden again.

Do you see anything additional in the Performance tabs indicating SMS chats that were initiated via the GBP?

A question for anyone that regularly leaves reviews as a Local Guide . . . I have been contributing to Maps for close to 15 years (100's of reviews & 1,000's of photos). I am noticing in the last couple of years that my reviews are being hidden. I first noticed through a 3rd party tool I use...

Did you notice if the SMS is received directly from the customer initiating or is there some type of forwarding that happens in between the sender and recipient?

Jannell, how does the interface work? Previously, with the old chat option, each owner & manager got a copy of the incoming and outgoing messages.

I don't see any specifics on the help page: https://support.google.com/business/answer/15013580?hl=en

Yesterday I submitted the first appeal and the 5 documents I included: - Incorporation paper - Journeyman certificate of the owner of the business for the HVAC industry with the address - Business bank statement with company name and address - Business cc statement with company name and address...

Just a quick question, the actual results seem to be more commonly from the second appeal and the first appeal seems to take a longer time to get a response to. Is it a better idea just to submit the first appeal just to get the ball rolling quicker to the second one?

Two weeks ago I had the option for domain email verification & SMS verification (we went with the SMS) with a new GBP they are a pick up/mail in electronics repair shop that is a SAB. I added the domain during the GBP wizard and so far the listing is up and running.

That's not a bad idea, I also have a couple of invoices from suppliers with the company name as the purchaser. I'm waiting for the BBB & Yellowpages listings to be approved before the first appeal.

Canadian company, I see it listed on MRAS Business Registry Search. Submitted the BBB listing request . . . haven't seen any confirmation yet though, does the follow up from them usually happen via email or an actual call? @adammaxum this is the only industry so far this year that I ran into...