Address hidden and rankings reverted back to original location

[Brian - TGL]

This happened on the same GBP 2 years ago, and the business owner was able to verify his new address and all was working well. July of this year the GBP was suspended and reinstated with the help of Daryl Rosenblat, but he had to hide the address again.

Now the location is ranking several states away again.

The original thread was here: https://localsearchforum.com/threads/gbp-suddenly-ranking-in-a-different-state.61298/

@JS Girard & @Colan Nielsen had some useful things to look into on the original thread.

Did anyone come up with any new steps that could help with this apparently still present bug?

 

[keyserholiday]

You need to create a new GBP and request that Google move the reviews to it.

 

[Brian - TGL]

You need to create a new GBP and request that Google move the reviews to it.

@keyserholiday is there a specific form to request the review moves once the initial new GBP is created?

 

[keyserholiday]

@keyserholiday is there a specific form to request the review moves once the initial new GBP is created?

It’s the normal get help form.

 

[Brian - TGL]

Thanks @keyserholiday, and for anyone that doesn't know the support URL:

https://support.google.com/business

 

[Brian - TGL]

It’s the normal get help form.

One last related question, should the customer create a new GBP using the same Google Account attached to the original?

 

[keyserholiday]

One last related question, should the customer create a new GBP using the same Google Account attached to the original?

Yes, you can create the new profile under the same email address.

 

[Marian Leonte]

A hidden address still anchors the profile to the address Google holds on file, so ranking states away means Google has tied it to another address, probably the earlier business from your old thread. I'd first search Maps for any listing still sitting in that state under the owner's or old business name and get it closed, then go with keyserholiday's fix of a new profile and a review move.

 

[keyserholiday]

A hidden address still anchors the profile to the address Google holds on file, so ranking states away means Google has tied it to another address, probably the earlier business from your old thread. I'd first search Maps for any listing still sitting in that state under the owner's or old business name and get it closed, then go with keyserholiday's fix of a new profile and a review move.

Google anchors the GBP to the original address used to verify it. So, when you move a SAB, you need to create a new GBP at the new address and ask support to move the reviews.

 

[Brian - TGL]

A hidden address still anchors the profile to the address Google holds on file, so ranking states away means Google has tied it to another address, probably the earlier business from your old thread. I'd first search Maps for any listing still sitting in that state under the owner's or old business name and get it closed, then go with keyserholiday's fix of a new profile and a review move.

That seems like the reversed order of operations that should be followed. If I closed the GBP that's ranking in the wrong location before creating a new one (and likely having to video verify it), won't that interfere with the possibility of getting those reviews transferred to another GBP?