Recent content by BSDChicago

My phone number reappeared in my GBP this morning. It was gone for a total of about 48 hours. I didn't receive anything from support and no emails saying someone placed an edit.

I don't think it's the locked phone number bug though. The phone number just disappeared. Nothing else changed on my GBP and its still verified. It has to be at least 12 months since I've made any edits to the GBP either. On both desktop and my phone I got a message that said "something went...

Yes, that was me on reddit. I was trying to get both sides of the internet to help at the same time. And I did submit a ticket on Google business support. I'm hoping this doesn't end with me having to reverify.

I discovered my phone number has disappeared off my 5+ year old GBP. It must have happened very recently as I was getting calls up until about 18 hours ago. I tried adding the phone number back and it went from pending, within 10 minutes, to "something went wrong". Then, when trying to do an...

I've had the "problem occurred" problem on the help forums as well. There's a word or words in your post that the algorithm doesn't like. I agree though, complete garbage. Can't wait for the inevitable where I can stop worrying about Google the same way I stopped worrying about Facebook.

Nothing additional on mobile using the Google Maps app. There's no new tab for SMS. I'll have to check the web client later.

I checked using a personal number and all it did was open the texting app on my phone with the business phone number ready to go. It doesn't auto populate any message.

It seems like it's buggy in a lot of different ways. I added my phone number for chat when I first saw this thread about two weeks ago and it was instantly approved. BUT, the actual chat/text message option didn't appear on my GBP until this morning.

Is the phone number a VoIP number through a service like Nextiva or Google Voice? It might be possible that Google won't accept VoIP numbers for the chat via SMS service.

I've found that my SAB has a point of interest that shows up if I search for my business name. It has my NAP, but no other information, no pictures or reviews. It does have the "claim this business" option available when I am logged into the account that I use to manage my SAB GBP. On my...

Is it the same as adding to Apple Maps using Apple Business Connect?

I'm seeing people saying that the review number is dropping but the actual number of reviews is still there if you scroll through and count them. I had 85, dropped to 83, woke up this morning to 78 but when I counted the actual reviews, still had 83.

Which would hurt long established businesses the most. I lost two reviews on a 6 year old GBP since over the last couple of days.

Recently, I've noticed that edits I submit for listings that incorrectly have an address present result in a half filled GBP on the Maps web client. These edits would be submitted as doesn't exist or not open to the public. On the Google Maps app on my phone, the listing would return the normal...

I'm not an expert at all. For a service business, wouldn't you want to run localized keywords instead? I.e. roofing [location], roofers [location], roofers near me. If customers were already searching for you by name, you should come up as #1 in the search results, local services, and Maps if...