Phone number disappeared from GBP

[BSDChicago]

I discovered my phone number has disappeared off my 5+ year old GBP. It must have happened very recently as I was getting calls up until about 18 hours ago. I tried adding the phone number back and it went from pending, within 10 minutes, to "something went wrong". Then, when trying to do an edit against the profile from a different account, I get the message that phone number editing has been disabled for the GBP.

I haven't received any emails from Google about the profile getting edited by someone else and my NAP is updated and correct. It has been across my entire web prescience for multiple years now.

EDIT: I've verified that I don't have the "don't show" phone number option turned on.

 

[keyserholiday]

Did you post about this on Reddit? I'm trying to see if this is a one-off issue or a new bug. Regardless, contact GBP support.

 

[BSDChicago]

Did you post about this on Reddit? I'm trying to see if this is a one-off issue or a new bug. Regardless, contact GBP support.

Yes, that was me on reddit. I was trying to get both sides of the internet to help at the same time.

And I did submit a ticket on Google business support. I'm hoping this doesn't end with me having to reverify.

 

[keyserholiday]

Yes, that was me on reddit. I was trying to get both sides of the internet to help at the same time.

And I did submit a ticket on Google business support. I'm hoping this doesn't end with me having to reverify.

I doubt they will force you to reverify.

 

[JS Girard]

I doubt they will force you to reverify.

dunno, when the the "locked phone number bug" is in effect, they usually ask for a reverification. Or at least they used to: it's been a while since I've ran into that one.

 

[BSDChicago]

dunno, when the the "locked phone number bug" is in effect, they usually ask for a reverification. Or at least they used to: it's been a while since I've ran into that one.

I don't think it's the locked phone number bug though. The phone number just disappeared. Nothing else changed on my GBP and its still verified. It has to be at least 12 months since I've made any edits to the GBP either. On both desktop and my phone I got a message that said "something went wrong" when trying to add back the phone number.

I post on the profile often, I get reviews regularly, I rank high for a SAB. The text option is still on my profile, with the same phone number that people would call me at.

I'm about 34 hours in, still waiting for a response from Google support.

 

[BSDChicago]

My phone number reappeared in my GBP this morning. It was gone for a total of about 48 hours. I didn't receive anything from support and no emails saying someone placed an edit.