Phone number disappeared from GBP

[BSDChicago]

I discovered my phone number has disappeared off my 5+ year old GBP. It must have happened very recently as I was getting calls up until about 18 hours ago. I tried adding the phone number back and it went from pending, within 10 minutes, to "something went wrong". Then, when trying to do an edit against the profile from a different account, I get the message that phone number editing has been disabled for the GBP.

I haven't received any emails from Google about the profile getting edited by someone else and my NAP is updated and correct. It has been across my entire web prescience for multiple years now.

EDIT: I've verified that I don't have the "don't show" phone number option turned on.

 

[keyserholiday]

Did you post about this on Reddit? I'm trying to see if this is a one-off issue or a new bug. Regardless, contact GBP support.

 

[BSDChicago]

Did you post about this on Reddit? I'm trying to see if this is a one-off issue or a new bug. Regardless, contact GBP support.

Yes, that was me on reddit. I was trying to get both sides of the internet to help at the same time.

And I did submit a ticket on Google business support. I'm hoping this doesn't end with me having to reverify.

 

[keyserholiday]

Yes, that was me on reddit. I was trying to get both sides of the internet to help at the same time.

And I did submit a ticket on Google business support. I'm hoping this doesn't end with me having to reverify.

I doubt they will force you to reverify.

 

[JS Girard]

I doubt they will force you to reverify.

dunno, when the the "locked phone number bug" is in effect, they usually ask for a reverification. Or at least they used to: it's been a while since I've ran into that one.