Recent content by chriscc

Thanks Jenny! I have a report set to run weekly, but an option to also set the time of day to run it would be perfect (I am still seeing big open/closed fluctuations)!

Ha! Thanks Joy! Nice to know I wasn't going crazy with the open/closed stuff. AFAIK Brightlocal doesn't let me set the time of the report, so when (in the UK) I get the regular email from them, sometimes it arrives after the business is open, and sometimes when it's closed. I guess Brightlocal...

Very similar scale of fluctuation to what I had. Sorry, that's no help to you I know. Out of interest, is the business 'open' at the time of both your tests?

For what it's worth, after a couple of days of wild fluctuations, my rankings seem to have stabilised roughly where they started(!)

Oh that's interesting; I've been going through the businesses that seem to have benefited and they also all have primary categories in common, which were previously lower ranked (but more relevant than 'laboratory' in your case!). Have you experimented with changing primary category? I guess...

Hi Rod, mine too, big fluctuations continuing today (Wednesday). Especially on mobile weirdly, but that's anecdotal. Almost sure to be the core update that Colan/Joy picked up...

I'm curious, what does "escalate" really mean in practice? Do you (and some folk on the GBP forum) have personal contacts at Google, or is there a special "escalation team" mailbox that has to pickup all the slack of the redressal team?!

I'm no expert - just thought it was odd that the zip wasn't an exact match for the addr on the website. (disclaimer: also not in the US so unfamiliar with US convention)

Hi, could be worth double checking your local business structured data - see the tool here: https://search.google.com/test/rich-results The zip code in the local business schema looks like it has some other numbers appended..

Sherm, it's here: https://support.google.com/business/threads

Good morning all I have submitted a name change edit for a business which is 'filtering' mine and has included numerous keywords in its name. I have suggested the edit previously but the keywords just reappear. The recent edit was not processed after a couple of weeks so I submitted a redressal...

It certainly does help, thanks very much Darren Also, totally take the point about link-building to the location page -- citations are probably the only place we can get such links! Cheers Chris

Hi everyone! A hopefully straightforward question: I have a two-location business; with each location pointing to different landing page URLs I am busy building citations and ensuring consistency My question is: where the directory allows URLs (as well as NAP data), should I input the URL of...

Hi, I subscribed today but didn't receive any email confirmation (apart from the Paypal payment confirmation); and I don't appear to have access to the LocalU forums (apart from this thread). Can anyone help me out? Thanks!

Thanks for pointing me to that article (and to Joy for writing it!). Totally agree with the point about unfair bias towards customers. I do think that where businesses can produce evidence of bad customer behaviour that GMB help desk people should be able to take a subjective view about removing...