Recent content by Henry LocalClarity

Thanks so much. I had forgotten about these enums. Now, the hard part. Getting Google to accept changes when there are wrong. Again, thanks.

Looking to help a client with significant Located In/Located Within issues internationally, and at scale? This seems to be a black box and I can't find any API documentation. Any resources we can take a look at to build up best practices?

Pitching in to share the similar insights. We've seen brands who had previously ignored their reviews initiate a comprehensive review response campaign, resulting in generally positive trends in phone calls. clicks, and driving directions. Since the work is across hundreds of locations , we...

This was a big enough issue that we needed to build into our platform a mechanism to continuously check past reviews to identify which ones have been removed (for whatever reason). We tend to see roughly 3-5% of all Google reviews removed across clients, industries, and regions. These numbers...

Hi, This is a good question since scaling can always be a challenge. LocalClarity has a direct connection to Looker Studio and then will provide complimentary custom reporting design. It just depends on what data sets you're looking to report. Henry

Like most local SEO elements, this one falls into the work vs reward category. We think about how much work is required to make the best possible experience for current and prospective customers and what else would I be doing with that time. While descriptions have zero ranking impact and...

Agreed, Places Scout has a very robust capabilities set. Depending on your needs, I'd throw LocalClarity into the mix in terms of functionality versus cost, especially for multi-location brands. Admitted, I'm biased.

@cleverlyengaged - the LocalClarity free trial is fully capable so you can access your full Q&A data as a download for a one-time access. Good luck.

Unlikely, but I need to throw this out there. Is anyone hearing that Google might soon allow video and/or multiple images for Posts via the API build? This is one of the remaining limitations between manual post builds and the flexibility of the API. Thanks.

GBP Insights are always delayed, but through November 11th the photo views remain available via the API. Hoping that they remain available.

Echoing Jon's message above, the responses are primarily for potential customers reading the reviews and responses going forward. Our advice has been to limit the look back period for reviews to some reasonable time (given the business vertical) unless the business has made tangible changes to...

In order to support multi-location clients, we needed to build processes that identify removed reviews. It's incredibly system intensive, but it provides a record of all removed Google reviews at any scale. We hope to be putting together some reporting across clients that shows relative spikes...

We have had a few clients report that they are seeing "new" Facebook local reviews from as far back as May of this year. Is anyone else seeing a review release from Facebook?

Hi, Are you implying that when a Google Gmail account/user is deleted, the content provided to Google (in this case Questions and Answers) is removed? Thanks

The API does allow you to download all the customer-uploaded photos from an account but the association with each review is (I believe) loose. You should be able to look at timestamps and user details from the API to connect to the associated review.