Recent content by JaredCaraway

Thanks, Joy. I'll take that approach. (BTW, happy 5 year anniversary to you + Sterling Sky.)

I work for a hospital. We were contacted by an attorney for a doctor who left our hospital to work for another organization in another city. Her GBP (owned by us) is still live, and she'd like to stop showing up in search for her old location. Simplest solution would be to just transfer...

Ahhhh, thank you so much! I appreciate it. Can't believe I didn't make that connection before. I guess 99% of my issues have always been with GMB/GBP, so I just got tunnel vision. Very helpful response.

My client has two hospital locations, one of them with the street address 18500 Katy Fwy ('West' - link) and the other miles away at 6565 Fannin St ('TMC' - link). Several patients have reported they inadvertently went to the wrong location after searching for a partial address in Google Maps...

Forgot to watch this thread and just now saw your response. Thanks so much, this is incredibly helpful.

Happy new year, everyone! Specific question: Does anyone in the healthcare space know if there's a meaningful intent difference between 'diagnostic center' and 'medical diagnostic imaging center?' I've seen competitors using both of these as their primary categories and when I search for...

My client is a hospital that maintains all doctor profiles, and there is a doctor who is requesting full control of the profile or to have it deleted otherwise. Kind of a weird situation.

Suspected as much. Thanks for the confirmation (and superhuman response time), Colan.

My client is requesting that we remove their Google Business listing. (I am well aware that this is a horrible decision, but they are insistent. It's a long story not worth getting into here.) Is it the case that you can only mark locations as closed or remove them from your account, but not...

One of our GMB locations received a negative review that included photos of one of the employees. We don't object to the review, but our employee does not feel comfortable having their photo shown and we're going to flag the review to request the photos be removed (they obviously have a right...

@JoyHawkins & @Phil Rozek - Thank you! I appreciate the insight.

I'm embarrassed to admit this, but I set up a client's GMB profile service area using zip codes they had done deals in - but I didn't realize this was only intended for businesses that generally will travel to customers (like locksmiths). My client has an office where they primarily do business...

It seems like Google is smart enough at this point to evaluate the content of a site and determine what geo areas are served by the organization. Is the practice of including geographical terms in the title (Artisan Widgets | Houston Widgetry | Widgets 'R' Us) still viable, or is it better to...

Hi Colan, I've researched this issue for my client and can't seem to find an answer. Do you know if Products are only limited to certain categories? My client's competitor has a different primary category set than does my client (and it's more precise for their product offerings, so I'm going...

Thank you, Colan! I will give that a try.