Recent content by Jeffrey

Thank you for the insight @Professor M. I think i'm leaning towards creating a new listing at this point, nothing else seems to be working.

Hello, I would love another set up eyes on a suspension issue I can't seem to wrap my head around. The suspension is for an optometrist who works at a multi-doctor practice. ***I would love to keep this doctors name from being mentioned in the comments, so that this thread doesn't index when...

I forgot to thank you both last week! But a combined approach of email and calling did end up doing the trick. All their fake reviews are now deleted and it appears no more are being left. Thank you both so much!

Hello, A client of mine who installs solar systems has reached out concerning fake reviews being posted on their Yelp and EnergySage profiles. Here are the details: Since 8/1, someone has been posting negative reviews on their Yelp and EnergySage profiles every other day. EnergySage noticed...

Yep, googlebusinessprofile-support@google.com is the email address they use for GBP support queries.

I'm experiencing this too. I posted questions yesterday to a client's GBP through the account that manages their profile, and am unable to see them, unless I look at the profile from an account that doesn't have access. I checked to see if I could answer them using Google's API, and the...

Hi folks, In the past week, I've been running into an "Error 429" when selecting the "Get Verified" button on a GBP. This seems to be happening at random, and on different browsers as well. I searched the forum and found a similar post back in 2021 where this was happening. I reached out to...

Yeah all of that is in the last forum post I created: How To Remove A Directory - Google Business Profile Community

Ahh okay! Was hoping that there was some other way to fix this. I'll push another round of edits through. Thank you JS

Hello! My client is the owner of a surgery center situated within a condominium complex. An issue has arisen where all the businesses within the condominium are listed on Google as being located within the surgery center. This is incorrect because there are 0 businesses that are located with my...

This is fantastic work @JS Girard! Thank you so much

Hi everyone! I just wanted to fill you in on the good news. All the reviews have been transferred over to the "new" listing, and there is no longer any duplicates floating around. All the photos were removed during the process, but I'm working on getting all those back up. Claiming the duplicate...

All reviews have been saved. We've saved the author names, review links, screenshots of the reviews, and a screen recording of all the reviews. I guess we'll just wait and see what Google does next

Okay, so I'm not really sure what my next approach should be. It appears the profile is still live according to the url at the top of this thread, with all of it's reviews intact. All the owner photos have been removed so it's acting like a profile that got soft suspended. Does anyone know how...

Update: Google has just marked the main profile as a duplicate of the duplicate profile. Now all the 54 reviews that were on that profile have disappeared.