Recent content by Jeffrey

@Stefan Somborac Thats some good insight! I appreciate it. I think I'm at a spot where I just have to wait for the bug to work it's way out. My community post got marked as a duplicate so that's no longer live. I'll keep trying and hopefully one of these days it'll work 🙃

@Stefan Somborac How interesting. I didn't realize that the review not showing up in the already reported section is a known bug. That def makes it difficult to appeal. I initially tried reporting the review through our agency dashboard then I tried reporting in through a smaller account that I...

@Stefan Somborac I don't believe any of my reports have actually gone through. When I'm in that tool, I go to "Check the status of a review I’ve already reported", and the review I'm trying to report is not in there. I've also posted this issue in the community but I don't believe the post ever...

Deal

Been trying to report this one review for 2 weeks now lol. Each time I get hit with this message

Thats so interesting. I've tried this tool with different accounts, big and small, and it just won't work for me

Is anyone else experiencing issues with Google’s review reporting tool? https://support.google.com/business/workflow/9945796?sjid=14661739062359972234-NA I’ve tried using it across multiple browsers (Chrome, Edge, Safari), on my phone, and even from a different network at home, but I still...

Thank you for the insight @Professor M. I think i'm leaning towards creating a new listing at this point, nothing else seems to be working.

Hello, I would love another set up eyes on a suspension issue I can't seem to wrap my head around. The suspension is for an optometrist who works at a multi-doctor practice. ***I would love to keep this doctors name from being mentioned in the comments, so that this thread doesn't index when...

I forgot to thank you both last week! But a combined approach of email and calling did end up doing the trick. All their fake reviews are now deleted and it appears no more are being left. Thank you both so much!

Hello, A client of mine who installs solar systems has reached out concerning fake reviews being posted on their Yelp and EnergySage profiles. Here are the details: Since 8/1, someone has been posting negative reviews on their Yelp and EnergySage profiles every other day. EnergySage noticed...

Yep, googlebusinessprofile-support@google.com is the email address they use for GBP support queries.

I'm experiencing this too. I posted questions yesterday to a client's GBP through the account that manages their profile, and am unable to see them, unless I look at the profile from an account that doesn't have access. I checked to see if I could answer them using Google's API, and the...

Hi folks, In the past week, I've been running into an "Error 429" when selecting the "Get Verified" button on a GBP. This seems to be happening at random, and on different browsers as well. I searched the forum and found a similar post back in 2021 where this was happening. I reached out to...

Yeah all of that is in the last forum post I created: How To Remove A Directory - Google Business Profile Community