Recent content by jonkeel

We've used Yext successfully for over a year. As a Yext Partner the discounts are good, and they increase when you hit certain client numbers. If I look at what we pay per month, we find it's a good ROI...and, the data we download every month as part of our client reporting (with links to the...

Hi Colan: Thanks for your response. At someone's suggestion, I tried the Chat option within Support. I was immediately contacted by someone in the Michigan support center and over a day we pretty well got our issues resolved. When we finally spoke by phone yesterday (yep, she called) I noted...

Thanks, Scott. Yep, it's like the switch was turned off. Things have dramatically changed in the last several months. As an aside, we don't even try email support...that's been a total waste.

Just curious if anyone is also experiencing this situation. About two weeks ago, whenever we put in a "request for a call" from Google, the calls stopped. Previously we always got a call within minutes. Now nothing. Thanks for any insights.

Hi Linda: Great news. I'm finding in checking a number of our clients out this morning that it's not yet universal, but maybe that's coming.

Very cool, Linda. I can see this saving me time each week.

What's going on in San Francisco? Was just talking with a locksmith client in San Francisco who advised me the 3 paid listings test results have disappeared. Set my location to San Francisco and searched for locksmith and then locksmith San Francisco and no paid results as there were last...

Understand that the worst number in business is "one." Don't soley depend on Google for your business.

Thanks for this resource, Joy. "Sell the click through" is what I've been told for years. What's in it for you.

We actually work with Jim's 6 TX franchises on both local ranking and reputation. That came after 6 months of gaining credibility from working with a number of their other franchises. Great company as JacobMaslow said.

We get this on probably half of our page edits and new account setup. I just let our Google contact know and it gets cleared up quickly.

Great post, Linda. We see two issues with getting customer reviews. The first has to do with the client. Basically we're asking people to change or modify their behavior. If this is the, in the case of a medical professional's office, a front desk person, where they're already "over busy"...

Since much of our business is based on referrals (which we proactively market with clients, btw) our standard is 20% initial, 10% ongoing as long as it lasts. For my speaking gigs,where a seminar is promoting to get people there, standard rates are 50% max with no continuity. But then, I've...

No whine taken. Just confirmed your findings after 10 different searches.

Linda: Thanks for the feedback on the video on our site. Our "previous" web guy (we found out only later) left us hanging on a number of items. We're in the process of redoing the website and will correct this item, which we had previously picked up. Oh, the vagaries of web stuff.