Just curious if anyone is also experiencing this situation. About two weeks ago, whenever we put in a "request for a call" from Google, the calls stopped. Previously we always got a call within minutes. Now nothing.
Thanks for your response. At someone's suggestion, I tried the Chat option within Support. I was immediately contacted by someone in the Michigan support center and over a day we pretty well got our issues resolved. When we finally spoke by phone yesterday (yep, she called) I noted that dealing with non-U.S. Google support has sometimes been a challenge as they don't, for the most part, really understand how U.S. businesses work (nuances that aren't always covered by Google's "rules"); while she couldn't formally agree, the message came through. So, moving forward, chat (if we can reach a U.S. person) will be our policy.
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