Recent content by KieranThomas

Sadly every single support ticket I've raised seem to get this dead-end email now. There used to be an option at the bottom which said, if it didn't answer your question, that you could request an agent follow up. They have now removed that. That email was never any help and yet at least with...

Just so add, looks like a lot of them are also directly for params added to the homepage. The homepage has a canonical (non trailing slash version). The trailing slash version redirects to the non-trailing slash version of the homepage, and yet in GSC, it's showing URLs such as: /?s=Cheap...

Just an update to say I've just seen a huge spike in this occur for another site. GSC is showing over 700+ URLs as "Duplicate without user-selected canonical" on an RSS feed. Will ensure the canonical is added, but I'm curious what the spammer is getting in terms of benefit from this?

Hi all, We have a client who is in the healthcare industry. I'm aware that as far as Google is concerned, we should keep the name consistent across all listings such as "My HealthCare Service Ltd". However, we've noticed an interesting dilemma and would love to get people's thoughts on it. In...

Interestingly, we had this exact same thing happen is Nov 2023 too. No apparently reason behind it. Google Support say (as Joyce mentioned above) they can't restore it, but I know we've had one restored in the past so part of me suspects it may partly be down to whether the individual knows they...

Sorry to resurrect this thread but I've just had an interesting discussion with a new member of staff who has joined us from a different digital agency. My view has been that keywords in reviews (for GBP in 2021/2 onwards at least) have no impact on rankings based on the info I've seen...

Fab, that's what I thought - thanks for confirming :-)

Most of our clients are single location businesses so we haven't really needed to use Google Business Profile "Groups" before so the following is a new question/consideration for me. We are working with a client who has multiple business advisors; each of whom is a franchisee. This client...

Thanks @JeffClevelandTN - I didn't know about that pinging tool so have given it a shot. Will be interesting to see if that solves the issue in GSC. Will let you know! :-)

Thanks both. Re: "Has Bing Webmaster Tools had any issues with reading the sitemap.xml file?" Bing is being as good as gold - no issues reported and says "Success" - last crawled 9th Dec 2022 Re: "I'd still check users. A lot of the time, I find old SEO companies/contractors still have...

Hi Justin, Thanks for the reply. Re deleting / resubmitting the sitemap - have tried that (see point 3 above) Re Quota - Interesting to hear it can apply across sites. I wouldn't have expected that. In terms of users, the client isn't active with SEO (it can be "challenging" to get any kind of...

Hi all, I can't seem to find a solution to this particular issue so wondered if you awesome bunch have any ideas! :) For one of our clients (and it only seem to impact this client), GSC is saying that the sitemap.xml file hasn't been crawled since 25th April 2022. So far I've tried the...

Hi all. Just a quick update as I promised I'd feedback if I found anything which may be helpful. Whilst researching schema for a different project today, I happened across this: https://developers.google.com/search/docs/appearance/structured-data/software-app In particular, it seems to be the...

Thanks JS. Have had a search but haven't been able to find anything yet, but I'll share whatever I find back here.... unless anyone else knows the answer already? @JoyHawkins Is this something you are familiar with?

Hi all, I've recently noticed that one of the search terms for a client of ours returns an enhanced SERP feature which highlights related apps. The search term I used was "charity donation app" which returns the following feature: Having looked at the top SERPs, there doesn't seem to be a...