Recent content by Nicole Basham

Hello: We came across a second FB Page for a local service area business client of ours, as well as a second Twitter handle. We have access to both, in addition to the primary profiles. There are multiple locations in one area, so I guess at one point these secondary profiles were created. We...

I hadn't gotten as far as a decision tree, but that's much more useful! We started using this feature with clients in November of 2019, and I hoped that at the very least Google would offer scheduling options so you could only have messaging turned on certain times of day. And based on the...

For service-area businesses, the messaging button shows up on profiles as Request a Quote. So for these clients, this is a valuable additional lead source. The flip side is that what usually happens is that these come in outside of normal business hours. Meaning, a GMB profile visitor will see...

TLDR for our clients: Messaging can be a lead source, but it is currently difficult to manage. Here's what we've seen: A prospective customer provides a zip code, selects a service and provides more information about what they need, and they expect a pretty immediate reply. The Request a Quote...

Since we use the GMB app, we noticed the followers some months ago, and we've added a "Welcome Offer" that shows up within 2 weeks of following the business. So far it hasn't done much, but it's a pretty low-resource activity and we just use the same active offer from Google Posts.

We haven't seen this feature roll out for any of the listings we manage, either. But, we do most of our reporting from Supermetrics so we aren't really using the dashboard for that, anyways.

I'm looking forward to seeing these changes! They aren't showing up for us yet.

Yes, the only place we could see these messages was on the app. Another reason why I was a bit frustrating that they had completely disappeared. Surprisingly, I got a response already from GMB Support that was both helpful and also not helpful. "We found that your Google My Business concern is...

Hello: Our clients get leads in daily through the GMB app's Request a Quote feature, which is part of messaging. There are generally multiple messages coming in a day. Yesterday, a message came in, but when you go to where you would respond to it, the message is gone, as are any other messages...

Another theory is that it's a carrier problem (AT&T). Just thought I'd add that possibility.

Thank you!

@Colan (or anyone else who knows, for that matter), one of our clients is saying that on his caller ID our agency's owner's name is showing up. It could be because our agency owner is technically the owner of that client's listing. We're wondering if it's related to this recent beta test, or if...

Hello: I'm not aware if there has been more recent research, but we encouraged our clients to invest in LSAs once we saw BrightLocal's research showing that 14% of all clicks on SERPs with LSAs went to those ads: https://www.brightlocal.com/research/local-services-ads-click-study/ We've seen...

I got a response, finally! But I'll keep that in mind for the future. Thank you!

Hello: One of my client's listings was marked as a duplicate and I was given some unclear instructions about how to move forward, so I replied with three questions seeking clarification on September 9th. I sent a follow up and never heard back. Other than continuing to reply and ask for a...