Recent content by Tim Colling

Thanks!

Whoops, I spoke too soon. We're now seeing a higher than normal number of legitimate favorable customer reviews being removed, too.

They all have been employee reviews, from what I recall.

Over this past weekend, a LOT of reviews posted by employees were removed from Google Business Profiles in the senior care industry. We wrote our own lost review detection tool and it reported a lot of removals like that. In almost all cases, the wording in the reviews made it clear that they...

Many of us use one or more tools for tracking how our clients rank in local search. Which one(s) do you use as your primary tool in your business?

Sadly, Google seems to have stopped removing "conflict of interest" reviews now and they don't even offer it as an option when you report reviews. I don't understand why they have done this.

Googe seems to very hit or miss now. You cannot count on them to do what they say they will do, sadly.

Thanks. That's very interesting information. Google... Argghhh!

The point of this exercise was to report and hopefully remove favorable reviews on competitors' websites from their employees, on behalf of some of our clients.

Hey @Stefan Somborac I just realized that the "appeal" step won't work, when these are employee reviews posted on a Google Business Profile that belongs to a client's competitor. The appeal process is only available for reviews on your own Google Business Profiles, not someone else's. Right?

Thanks for your help, @Stefan Somborac !

I suppose that we'll need to do this two-step from now on. What an odd change for Google to have made. It seemingly results in more work for us AND for them.

No, I was asking whether you have personally seen cases where clicking on the link to report a review produces this new list of choices that does not include "conflict of interest" as one of the choices.

Hi @keyserholiday i understand that. My point, my question, was whether you or anyone else has been seeing this removal of the "conflict of interest" option. It would be helpful to know, either way.

Ah, thanks for that information, Jason. Still I wonder why I have this new set of choices for review reporting that do not include "conflict of interest" when (as far as I know) no one else does. Have you encountered this yet, in your work?