Recent content by Travis Van Slooten

I'm using the client's account directly, but the issue occurs whether I'm logged in using their account or using my own account (as a manager of their listing through my own account).

I found a work around. I have to leave one reply and then close down the pop up window of the reviews. Then I can click back on the reviews and reply to one more. Then I have to close the window, etc. But I can only leave 3-3 reviews before the reviews link stops working. Then I have to just let...

I have access to my clients' Google Business Profiles so once a week I work with my clients to respond to any Google reviews they receive. I noticed that none of the replies I have left over the past couple of months have saved. Then today I replied to 6 Google reviews for one client and none of...

Thanks for the info everyone! It took my client 3 attempts but finally the third video "stuck" as he was able to get verified. He doesn't know what he did differently because he said he thought he basically shot the same video all three times. Travis

It's been a long time since I've had to help a brand new business get off the ground online so I haven't had to deal with a new Google Business Profile in a few years. I just assumed it was the usual post card verification process, but my client informed me that Google is requiring a video from...

For the benefit of others that may be reading this thread who have similar questions/issues, I thought I would provide an update. Google responded to my reinstatement within 72 hours. I'm happy to report that Google reinstated our listing! I have no idea why the listing was removed in the first...

Thanks everyone! That's much faster than I was expecting. Travis

Joy - do you know how long it typically takes to get a response from Google after the reinstatement form is submitted? I just submitted it today so I'm curious how long it might be before we hear anything. Travis

Thanks Ben! PM sent.

My client has two businesses that share the same office/building location, which the owner owns. It's an office building with a large secured "yard" where all of this trucks are stored. One business is a repossession company and the other one is an auto transport company that ships cars for...

Joy: You are the best!! My client got an email from Google that his listing is now live and we've confirmed it is as well. He was thrilled. Thanks for helping me look so good:) I really appreciate your help. Have a good one! Travis

Thanks Joy!! Here is the link: https://support.google.com/business/thread/28555675?hl=en Travis

Joy - here is the link to the now closed business: https://www.google.com/maps/place/Comfort+Pest+Control/@45.1977979,-93.422195,13z/data=!3m1!4b1!4m5!3m4!1s0x52b33e935f4fc465:0xb896672011c702ed!8m2!3d45.1977428!4d-93.3871758 Just a quick update on this. The owner said he had a duplicate...

I've never had to deal with a suspended listing but a new client I just took on had their GMB listing suspended and neither one of us can make heads or tails of what he did. His listing has been in good standing for 5+ years (pest control service). Of course now he's upset with me because he...

For now I have added the UPS mailing address as an image. Thanks for the reminder, @Brian. I did that for a client a long time ago and completely forgot about it. Fortunately, the client was o.k. just having the "image address" on the contact page. He didn't insist we put it in the footer or...