2nd Appeal Denied and No Way to Contact Support

[sixthcitysarah]

Hi,

We had a listing suspended for “content violation” with no other explanation. We've submitted countless items of evidence, but believe we have a tricky DBA situation because most documents (lease, utilities) are under the holding company/LLC set up by our CEO. However, we did include the state's business license that states the DBA. Our business listing name that used is our main brand, our domain, signage, and all other internet/social proof.

After the second appeal was denied, there is no option for us to contact Google or submit another appeal. And I have not received any response from the various threads/cases they've opened, aside from automated responses.

 

[keyserholiday]

Have you used this form? They updated the rules for this forum to prevent people from posting links to their help forum threads.

 

[sixthcitysarah]

Have you used this form? They updated the rules for this forum to prevent people from posting links to their help forum threads.

Ah, my bad! Just edited my post to remove the link. But yes. That was where we submitted the second appeal that was denied.

 

[keyserholiday]

Ah, my bad! Just edited my post to remove the link. But yes. That was where we submitted the second appeal that was denied.

Thanks to the spammers, it’s harder to get reinstated. Hopefully a PE sees it.

 

[sixthcitysarah]

Thanks to the spammers, it’s harder to get reinstated. Hopefully a PE sees it.

Thanks Jason! It sure if stinky out there. There was also another listing suspended, then successfully appealed (and is now live again) that still shows as suspended in our dashboard. So wonky stuff going on over there for sure. Never a dull day in local search!!

 

[fisicx]

Thanks to the spammers, it’s harder to get reinstated.

The whole of search is going down the drain. It's been getting steadily worse for years but because of AI generated content, spammers, black hat and all sort of other nefarious types the quality of the results is now dire. Even worse when looking for a service or local trade are all the directory sites and agency run franchises.

I'm seeing more and more people using the likes of ChatGPT and perplexity to look for local services. If this increases the whole GBP thing pretty much becomes redundant.