Keenan Glass

Member
Joined
Jul 27, 2012
Messages
218
Reaction score
35
Anybody else getting a 500 error when you attempt to manage your +Page?

The Google support forum has a bunch of these in the past two days.
 

Kel

Member
Joined
Feb 5, 2013
Messages
27
Reaction score
1
Yes, sir. It has happened to me twice today on two different accounts. Glad it isn't just me.
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
Thanks Keenan, I was going to post about this today too.

For those that aren't aware, this merged G+ Business 500 error problem has been on-going since August. Here's the main thread with 176 posts. (And FYI this is one of many reasons I say WAIT and don't merge yet. Months later and it's still not resolved.)

But as Keenan said we are getting a big rush of new posts lately so I think something is up.

I just discovered the following comment from Jade in my G+ stream due to a new comment.
https://plus.google.com/101037504613481726969/posts/J3cNjREHthb?cfem=1

Jade in January in that post said:

"but in essence, the error is because you are attempting to manage a service-area business in Google+. The Google+ management system does not support SABs right now. To resolve, delete the page from your account in Google+ and manage the page in Google Places for Business."

So then after reading that comment I checked all the new 500 errors coming in individually today and the main thread and it DOES appear many of them are SABs.

Kel are your listings SABs? Do they have address hidden? If so, you know they were not supposed to merge and need to delete the G+ page, right?

If not, can you share what type of businesses?
 

Keenan Glass

Member
Joined
Jul 27, 2012
Messages
218
Reaction score
35
ours is a SAB with a storefront, commercial office with full time staff.

i submitted the page for edit after the update in the new layout mainly to see if it would repopulate the html formatting of the description/introduction.
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
Well that stinks Keenan. Just traded one prob for another.

I'm really starting to think G does not want SABs on G+ even if they have a commercial office. :eek:
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
And the reports keep pouring in. Here's a search that will show you all the new posts coming in, in case any of them offer a clue or get an enlightening reply from Google.

500 error - Google Groups Search

Plus Keenan and I asked Google for insights. Will keep you posted if we hear anything.
 

Keenan Glass

Member
Joined
Jul 27, 2012
Messages
218
Reaction score
35
Based upon the number of new cases, I really don't think this is specifically related to SAB or that it is just another example of this happening from time to time, just too widespread and recent.

Something happened. I have no idea what. Hopefully, we'll get a better solution than "delete your page."

Which, by the way, you can't do if you don't have access to it.
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
Based upon the number of new cases, I really don't think this is specifically related to SAB or that it is just another example of this happening from time to time, just too widespread and recent.

Something happened. I have no idea what.

Yes I agree Keenan, it's more than a SAB issue. I just happened to notice that post from Jade today and shared it as one potential issue. But it's happening for car dealers, attorneys and others.

It's been on-going since August, but this sudden influx of so many reports makes me wonder if there is another impending update. But that could be paranoia. I think I'm getting Google Local PTSD. :eek:
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
The problem seems to be escalating but I think they MAY have tracked down the bug.

See this thread: https://productforums.google.com/forum/#!msg/business/z__nFwcPBIU/2K9whdL0WIUJ

Joy, another Top Contributor asked if anyone had changed cover photo... then later said:

"It's definitely a bug. Probably has to do with the recent changes Google made to the cover photos and the way they display. It looks like changing your cover photo is what triggers it. They are working on a fix so I would follow that thread that Keenan posted because Google can reply to it when the issue is resolved."
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
Jade just added an update to the 1st sticky post in this thread.

Jade said: "Edit on March 12: I'm seeing an uptick of reports of 500 errors when trying to manage from yesterday and today -- trying to determine why. Thanks for your reports!"

Tons of people are having the problem and once I asked in that thread if they had edited their cover photos, so far all have replied YES. So I guess the bug is related to that new display update we just had.
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
Thanks Keenan!

I believe the problem has been resolved for now or at least the fix is starting to roll out.
 

Keenan Glass

Member
Joined
Jul 27, 2012
Messages
218
Reaction score
35
Maybe Google has a new 'Job Security' team that randomly goes in and messes stuff up so everyone has something to do when they get to the office.
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
Makes you scratch your head and wonder... The biggest tech company in the world??? :confused:
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
True dat!

But it depends on how you define big. I didn't even think of market cap.

I thought of big as in HUGE, everywhere, all-seeing, all-knowing, all-encompassing...

Beside no one ever prays to the Apple God, but lots of people pray to the Google Gods! :p
(Especially SMBs!) :(

And no one says Apple-it. They say Google-it.

And Apple isn't the biggest pain in my butt, Google is!

So I define Google as the biggest! :D
 

coradugan

Member
Joined
Mar 19, 2013
Messages
1
Reaction score
0
Yes- we are getting an error 500 on our business page. The owner and I that manages it have been locked out. We can see the page- but we just can't post from it. We have tried everything to resolve this. We noticed because we put in another PIN to verify the listing, it started doing this. Please help :)
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
Hi coradugan,

This is a bug so no one but Google engineers can fix it.

However I do know a couple things to check that can cause it.

But this is a general discussion about the issue.

To get help on your specific listing, please post in our help forum and give us a link to the listing and we may need to ask you some other questions after that.
 
Similar threads
Thread starter Title Forum Replies Date
K GMB 500 Error Google My Business & Google Maps 3
Vijay Marathe Getting 500 Server Error when signing in to GMB dashboard! Google My Business & Google Maps 5
R Phone # Doesn't Fit and 500 Error Help & Support for Google Local 10
Linda Buquet Getting 500 Error on Google+ Local Business Page? Google My Business & Google Maps 6
Stef Kiley Help Hard suspension - 500+ reviews gone Help & Support for Google Local 4
LizP Setting up GMB account for enterprise business (500+ locations) Multi-Location Issues 3
S What backlink work for a client paying $500 and $1000 a month? Consultant's Corner 8
HurricaneK8 "Google to Buy Satellite Service Skybox for $500 Million to Improve Maps" Google My Business & Google Maps 0
Adamk 500+ Locations and Home Addresses That Change every Few Years Google My Business & Google Maps 1
Marc Prosser Win $500 In Local Mobile Advertising From NearWoo! (ends August 15th, 2013) Recycle Bin 1
M Google Search Console Errors "Coverage and Breadcrumbs"? Google My Business & Google Maps 4
jross Incomplete GMB Listing Error? Google My Business & Google Maps 3
D Google "Find Results on" Error Local Search 3
Hammer Can't enter verification code due to error "To verify your listing, update your business info" All Things Google My Business [PRIVATE] (LocalU) 3
B Google My Business Product Photo Errors Google My Business & Google Maps 3
Greg Bernhardt GSC live test blocked resources with "Other Error" label Organic SEO 2
E Business facebook error Local Content 2
K GMB Server Errors when trying to report a duplicate Google My Business & Google Maps 2
ganapathy Test Error: Page Load Timeout Forum Tech Support 2
Rich Owings Bing Places error Citations 4
vivekrpatel Strange 404 Error URLs in Google Analytics Dashboard Websites, Software, and Security 1
EmilyW Error message accepting invites Google My Business & Google Maps 4
MonicaH 'Failed to accept invitation' error when invited to manage GMB Help & Support for Google Local 4
M Google Search Console error? Local Search 4
J Error with GMB Listings Google My Business & Google Maps 9
M How to solve these errors in Ubersuggest? Organic SEO 44
Rich Owings Apple Maps is so slow to correct errors Local Search 3
S Google Analytics not sending emails. Resource error. Google News: Important Changes & Features 0
T GMB Agency - accept manager invitation error Help & Support for Google Local 6
Digitaldar Internal Error Today GMB Posts? Google My Business & Google Maps 8
liorenda GMB FAQs Error Google My Business & Google Maps 11
Scott Rawlins Google Posts and 404 Error Google My Business & Google Maps 1
sjr4x4 Reviews from the web error - where does G pull the info? Google My Business & Google Maps 5
Chaddow Anyone else seeing this error ? Google My Business & Google Maps 5
Conor Treacy "Posts" link from GMB - 404 Error Google My Business & Google Maps 1
shondarogers Getting 404 error on Google Search from GMB listing Google My Business & Google Maps 4
D Xanax Spam and 404 errors Organic SEO 8
Chris Ratchford Googlebot for smartphones found an increase in "page not found" errors Organic SEO 1
John Tabita Can't Verify Changes to Google Local Page, Error Message Google My Business & Google Maps 10
L Wordpress Archives 404 Error Organic SEO 8
JesseLinklater NAP error statistics Local Search 3
N GMB Upgrade Error NAP, Categories, Dashboard Data 7
Nikki Brown GMB Upgrade Error NAP, Categories, Dashboard Data 7
Jo Shaer Do Not Support This Location Error Messages Google My Business & Google Maps 1
Dustybones MATT CUTTS: Discusses 404 and 410 errors and how Google deals with them. Local Search 0
R Verification Errors Google My Business & Google Maps 10
L Reporting Errors With Google Maps Search Results Local Search 2
RobinOctane Reporting Errors and Duplicates in Yahoo-Is there a New Way? Local Search 9
Julian Thomas G+ Bug: Error from Mobile Google My Business & Google Maps 5
S Postal Code Error Help & Support for Google Local 4

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

Trending: Most Viewed

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom