Aug 7, 2013
Reaction score
I have not used any of these. Anyone have experience using them?

6 Platforms Merchants Can Use for Real-Time Customer Interaction

Online reviews are big bucks for small business owners. Roughly two-thirds of Americans read online reviews before shopping at businesses, and 86% say negative reviews have influenced their buying decisions. Although there?s no sure-fire way for local merchants to ensure that every customer is a satisfied customer, there are things that businesses can do to decrease the chances of dissatisfied customers airing their grievances online.

New customer interaction solutions are using mobile and location technology for enhanced customer experiences. In many cases, these hyperlocal tools give business owners a way to interact with customers in real-time and resolve problems before complaints start showing up online.
Here are six platforms that merchants can use to interact with customers in real-time.
Similar threads
Thread starter Title Forum Replies Date
rossdunn A Real Pickle Ask a LocalU Expert [PRIVATE] (LocalU) 9
K New Real Estate (apartments) on Google Maps Local Search 2
M Business Suspended for Using Virtual Address, Moving to New Real Location Moving or Name Changes 4
Colan Nielsen "Connect in real-time, with video" Option Inside GMB NAP, Categories, Dashboard Data 23
S Buying reviews, is this a real thing? Google My Business & Google Maps 3
D SERPRiver - Google Search API in Real-Time to Scrape Search Results Recycle Bin 0
jasonfox I own a Real Estate Brokerage with 40 agents. What do I tell my agents when they can not create a GMB? Google Duplicates & Merges 17
Visual Realm Testimonials On Website Linking to Real GMB reviews Local Search 1
P GMB for Real Estate Agents Google My Business & Google Maps 7
codyecp Business / State Legal Name vs. Real World Business Name for NAP? NAP, Categories, Dashboard Data 6
T Finding Joy and Success in Real Estate Recycle Bin 0
E Noticing lots of real estate listings worldwide now displayed with "manage this listing" rather then "claim this business" Local Search 0
BenFisher What real estate agents and multi-agent offices need to know. Google My Business & Google Maps 18
E Re: The REAL Secret to Ranking in Google Local Recycle Bin 0
Dustybones Using Placester For Real Estate Companies Marketing 0
Linda Buquet Ranking Shakeups, Mike Reports Increase in Packs & Real Estate Listings are Back Google My Business & Google Maps 0
S Real Estate Niche and the six pack?? Local Search 3
Lloyd Silver Real Scout v IDX Broker Consultant's Corner 0
M Real Estate, Layers, Doctors & Dentists... Accountants? Google Duplicates & Merges 1
Margaret Ornsby Real Estate, Layers, Doctors & Dentists... Accountants? Google Duplicates & Merges 1
Lloyd Silver Any changes to best practices for real estate agents due to latest Google Local algo Google My Business & Google Maps 5
Dustybones How To Spot a Real Negative SEO Attack Local Search 1
Amber Robinson Google drops its 'real name' policy for Google+ - Could Help with Google Reviews Google My Business & Google Maps 16
Dustybones Google Glass discrimination is real! Local Search 0
Linda Buquet The Real Scoop on Microsites for Local SEO by Phil Rozek Local Search 8
S Spammer Copied Reply Re: The REAL Secret to Ranking in Google Local Recycle Bin 1
N Services that post real reviews to fake (alternative) profiles Local Reviews 3
Z vancouver homes real estate Recycle Bin 1
bluehabit Google Places for Real Estate Agents Who Use Brokers Office Local Search 5
Mike Wilton The Real Deal With Yelp Reviews and the Filter Mobile & Social 10
Linda Buquet The REAL Secret to Ranking in Google Local Local Search 18
Kel Real estate listing - TITLE Questions Help & Support for Google Local 14
G My competitor has 25 listing throughout the Chicagoland and only 1 real location Spam on Google 4
Vijay Marathe Google Places listing for a real agent has the same address as that of his principal Local Search 8
JoyHawkins Get Custom Responses to Online Reviews Local Reviews 3
Colan Nielsen NEW Claim your listing on BrightLocal's Agency Directory: Get in front of relevant customers and win leads LSF News and Announcements 3
djbaxter How To Use the new noindex and force redirect custom addon for threads Admin Stuff 0
djbaxter Testing new noindex and force redirect custom addon by TickTackk Admin Stuff 0
Steve Attarian Has anyone had luck removing a Review by a non customer that gave one star because she noticed that the staff didn't wear masks when she walked by? Google My Business & Google Maps 4
annatindal GMB Customer Uploaded Photos Question All Things Google My Business [PRIVATE] (LocalU) 2
Eoghan_MFeed Great customer review we pulled in for a client Break Room: Chat and Off Topic 0
J Unable to change the custom URL link on YouTube for a rebranded business Local Content 2
LocalSEODat Need help with a suspended GMB - Client had home address as place of biz, then suspended. Fixed to meet customers and got reply with no reason Service Area Businesses 6
S 1-star review (not by customer) Can this be removed? Local Reviews 9
T Will GMB consider a review placed by a customer who was taken to court for a Judgement recovered by the business as Spam or Fake Comment? Local Reviews 1
K Customer wants to add a tracking number across all of his Citations NAP, Categories, Dashboard Data 3
L Big Drop in the number of new reviews made by customers Local Reviews 1
djbaxter Google Allows a Custom List of Services to GMB Listings Service Area Businesses 14
Claire Carlile No 'message you' data showing in Customer actions Google My Business & Google Maps 3
Koray Tuğberk GÜBÜR Custom Map Creation and Their Effects on Ranking Google Local 101 3

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

Trending: Most Viewed

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert

Top Bottom