More threads by Linda Buquet

Linda Buquet

Local Search Expert
Jun 28, 2012
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Joy Hawkins from Imprezzio marketing, who is a fellow Google Top Contributor and a member here just wrote a great piece over at Bright Local I wanted to share here.

7 Best Practices on Communicating with Clients - BrightLocal

Knowing how to give excellent customer service is something that many small businesses seem to struggle with these days. There are some really compelling statistics that show why excellent customer service needs to be a priority for every business.

For example, did you know that according to SCORE (Counselors to America’s Small Business), 91% of unhappy customers will never purchase goods or services from you again? Also it costs a company 5 times more to get a new customer than it does to keep an existing one.

With this in mind, I am going to share some best practices we use here at Imprezzio Marketing to keep our customers happy and satisfied.

Great job Joy! Thanks for sharing your client communication tips!

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