Tim Colling

Moderator
Local Search Expert
LocalU Member
Joined
Sep 3, 2014
Messages
1,282
Reaction score
704
Great new survey from BrightLocal regarding ORMM:

https://www.brightlocal.com/learn/local-consumer-review-survey/


Key 'Takeaways' From Online Review Survey Research
  • 84% of people trust online reviews as much as a personal recommendation
  • 7 out of 10 consumers will leave a review for a business if they're asked to
  • 90% of consumers read less than 10 reviews before forming an opinion about a business
  • 54% of people will visit the website after reading positive reviews
  • 73% of consumers think that reviews older than 3 months are no longer relevant
  • 74% of consumers say that positive reviews make them trust a local business more
  • 58% of consumers say that the star rating of a business is most important
 

JimFranco

Member
Joined
Oct 10, 2015
Messages
109
Reaction score
10
Thats unfortunate for anyone or your competitor can flame your business with no recourse on online reviews. I find it frustrating that I have one crazy lady that leaves me negatives because i filed a dmca on her after asking her to take down my content(she copied my entire page) and she would not. Then had her leave me negatives all over the web :(
 

JoshuaMackens

Local Search Expert
Joined
Sep 12, 2012
Messages
1,950
Reaction score
579
Thats unfortunate for anyone or your competitor can flame your business with no recourse on online reviews. I find it frustrating that I have one crazy lady that leaves me negatives because i filed a dmca on her after asking her to take down my content(she copied my entire page) and she would not. Then had her leave me negatives all over the web :(

You can't get those removed as she was not a previous customer? Google would remove those based on the content of the review being "off-topic".
 

JimFranco

Member
Joined
Oct 10, 2015
Messages
109
Reaction score
10
she made up reviews about my company , so they told me they cant judge if review is real or not.
 

Margaret Ornsby

Local Search Expert
Joined
Jul 22, 2013
Messages
503
Reaction score
231
Hi Jim

Your story is very familiar, and I feel your pain. I have yet to see any company take these spurious cases seriously, and it is very frustrating for any of us who work or are touched by the reviews "industry".

Make sure you reply to those messages letting readers know and flag them wherever you can.
And focus on getting more reviews, make it part of your everyday processes. If you truly offer good or great service/products, then they should outweigh the negatives. And a few negatives actually improve the credibility of good reviews (pure 5-star ratings look contrived).

It's a big problem in the online reviews industry and I wish I knew the answer.

There's always the option for people in your situation is civil litigation, which most business owners won't do, due to the time, money, effort and distraction from running their business. And then there's the legal climate for your country / state for defamation, slander etc.
 

JoshuaMackens

Local Search Expert
Joined
Sep 12, 2012
Messages
1,950
Reaction score
579
she made up reviews about my company , so they told me they cant judge if review is real or not.

Fair enough. I thought she may have gone and explained what was actually going on. I didn't think she would falsify a review like that. Yeah, those are pretty hard to deal with.
 
Similar threads
Thread starter Title Forum Replies Date
L How to become a Google Trusted Photographer Google My Business & Google Maps 3
djbaxter Google: BBB or Other Trust Building Sites not used for Ranking Organic SEO 12
P Insights Reports - Do you trust the accuracy? Google My Business & Google Maps 13
rosie.brightlocal New data: Local Citations Trust Report Citations 0
B Google Street View App, Getting Google Street View Trusted Photographer Status Google Business View 13
bhartzer Google Street View App, Getting Google Street View Trusted Photographer Status Google My Business & Google Maps 13
Tim Sweeney Trusted Photographer Using The Theta S Camera Google My Business & Google Maps 2
Tim Colling Google Trusted Photographer / Video Tours Local Search 3
Linda Buquet Become a Google Trusted Tester - Beta Test New GMB & Ad Updates Google My Business & Google Maps 0
Linda Buquet New - Google My Business Trusted Verifier Program Google My Business & Google Maps 28
K Problems With Joining the Trust Photographer Program Google Business View 4
Krisjanis Problems With Joining the Trust Photographer Program Google My Business & Google Maps 4
T Is Google's Street View | Trust Photographer Program Worth It? Google Business View 8
Travis Van Slooten Is Google's Street View | Trust Photographer Program Worth It? Google My Business & Google Maps 8
DanLeibson Google Search Consoles Search Analytics Report is Not To Be Trusted Local SEO Tools & Software 3
Linda Buquet 35 Sites For Boosting Domain Trust & How to Spread the Link Juice Organic SEO 4
Dustybones Google's "Street View Trusted" Launching Soon Google My Business & Google Maps 1
W Is domain registration privacy an issue for trust or local ranking? Local Search 12
Travis Van Slooten What Are The Advantages of Using a Google Trusted Photographer? Local Search 7
R Can We Trust the Major Aggregators? Whats the Best Way to Propagate NAP Data to IYPs? Citations 12
R Trusted Link Resource Local Search 1
Vicky Trainor Which Category for Online Stores (eg Pet Supply Store) NAP, Categories, Dashboard Data 8
djbaxter Webinar The State of Online Reviews in 2021 - January 14th at 2pm EST Events 0
djbaxter The Online Companies That Know the Most About You Mobile & Social 0
J Online Care SERP Feature - How to Be Included Google Local 101 5
F Optimizing for local and online - broader areas? Local Search 0
Adam C. Online Scheduling Recommendations - Contractors Google My Business & Google Maps 1
M "Online Care" icon on 3 pack listing: How to get it? Google My Business & Google Maps 3
abbiebeltran Define Service Options Attribute - Online Appointments NAP, Categories, Dashboard Data 1
djbaxter Attend SMX June 23-24 online… for free Events 0
StephanieNewton Local Search Clinic with Phil Rozek (Online Reviews) Local Reviews 1
CarrieHill Get Online Care link showing up on Healthcare listings Google My Business & Google Maps 2
JoyHawkins Google My Business Adds a New Contact Form for Restaurants to Remove Online Ordering Google News: Important Changes & Features 0
djbaxter Extra visitors online details for Admins Admin Stuff 1
JoyHawkins Advanced Local SEO Training Now Available Online LSF News and Announcements 0
JoyHawkins Digital Marketing for Attorneys Online Summit Events 0
Susan AWESOME new tool to score online reviews from Whitespark Local Reviews 2
S How does online calculator help marketers? Recycle Bin 1
Garrett Sussman Is it Easier to Sell Review Management Online or IRL?? Local Reviews 0
PaulSteinbrueck Contribute a tip about online reviews? Contact Us Messages 0
Garrett Sussman 6 Ways Online Reviews Help Businesses Internally Local Reviews 4
rosie.brightlocal New BrightLocal data: Online Reputation Management Survey Local Reviews 2
Garrett Sussman Building the Perfect Online Listing in the Hospitality Industry Local Reviews 0
djbaxter Google My Business: Looking Good Online with GMB Photos Google My Business & Google Maps 1
Garrett Sussman Reverse Engineering The Perfect Online Reviews Local Reviews 2
Garrett Sussman How To Share Online Reviews Proactively Using Social Media Local Reviews 2
vivekrpatel Online Reputation & Google My Business Page Local Search 4
Garrett Sussman 4 Contract Templates for Online Review Management Services Local Reviews 2
Garrett Sussman How To Prove the ROI of Online Review Management Local Reviews 8
Garrett Sussman What You Need to Know: Online Review Management and Marketing in 2018 Local Reviews 2

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom