- Joined
- Dec 3, 2013
- Messages
- 139
- Solutions
- 1
- Reaction score
- 36
Hi Everyone,
I’m hoping someone here may be able to point me in the right direction regarding a missing Google Business Profile review.
A legitimate customer review was posted for our business back in late February, but it has never appeared publicly on our GBP. The customer confirmed the review was submitted successfully and can still see/edit it from her account, but Google is not displaying it publicly.
I contacted Google Business Profile Support directly and received a fairly generic response stating they reviewed the account and reinstated all policy-compliant reviews, but the review still is not showing.
I then created a post in the GBP Support Community with the full timeline and supporting information, but after a couple of days I haven’t received any responses there yet.
If anyone here is active in the GBP Support Community, has dealt with something similar, or has any suggestions on how to get additional visibility on the issue, I would truly appreciate the help.
Support Community Thread:
https://support.google.com/business/thread/431481058?authuser=1&hl=en&sjid=12276554771442450809-NA
Thank you very much.
Kurt
I’m hoping someone here may be able to point me in the right direction regarding a missing Google Business Profile review.
A legitimate customer review was posted for our business back in late February, but it has never appeared publicly on our GBP. The customer confirmed the review was submitted successfully and can still see/edit it from her account, but Google is not displaying it publicly.
I contacted Google Business Profile Support directly and received a fairly generic response stating they reviewed the account and reinstated all policy-compliant reviews, but the review still is not showing.
I then created a post in the GBP Support Community with the full timeline and supporting information, but after a couple of days I haven’t received any responses there yet.
If anyone here is active in the GBP Support Community, has dealt with something similar, or has any suggestions on how to get additional visibility on the issue, I would truly appreciate the help.
Support Community Thread:
https://support.google.com/business/thread/431481058?authuser=1&hl=en&sjid=12276554771442450809-NA
Thank you very much.
Kurt
