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Hi, there.
All GBP edits have been pending review across the board for several days. I opened a support ticket 4 days ago [case 1-4814000031720] and got the generic "I'm routing your query to a specialist on another team who is best equipped to address your question. You should hear from either them or myself soon." I've re-escalated it but to no avail.
Do you know what's going on?
 

JoyHawkins

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Hey Alex,

I am experiencing the same thing and brought it up to Google this morning. I'll add your case ID number to the examples I sent them.
 

LizardJones

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Hi, there.
All GBP edits have been pending review across the board for several days. I opened a support ticket 4 days ago [case 1-4814000031720] and got the generic "I'm routing your query to a specialist on another team who is best equipped to address your question. You should hear from either them or myself soon." I've re-escalated it but to no avail.
Do you know what's going on?

Hi Alex,

Noticed the same thing last week and got in touch with support as it was taking much longer than the usual 48 hours for my edit to go live. They responded asking me to wait 2 weeks so the system can check the edit, and it will be 2 weeks before they can help.

It was only an opening hour change, usually goes live immediately but now taking 2 weeks apparently. Noticed all my other edits made today/end of last week also pending :/

Thanks,
Liz
 
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2 weeks ... yikes!! I hope it's just a canned response. It comes at the worth time when Ontario is easing restrictions for indoor gatherings. Not sure about the other fields but all attributes and hours edits are automatically set as Under Review right now.
 

Tim Colling

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For what it's worth: for a few of our clients, edits that have been waiting for a week or more are this morning no longer labeled as "under review". Perhaps something happened to clear the logjam.
 

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