onebluesummer

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I am moving to another state and will be changing everything but the brand name. It is a local cleaning business and I am the owner operator.
I want to be able to keep my reviews too.. do you think it's possible?
Moving from WA to CA.
Should I just go to my dashboard and update my NAP and website and start praying?
should I call goog?
I have already built citations in the new area on sites other than the major 3 search engines.
All Input welcome, thank you for this great site by the way!
Charlie
 

Linda Buquet

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Hi Charlie,

Welcome and thanks for joining us.

That's kind of a big move to be able to keep reviews. Google looks at whether it would be a considerably different customer experience. If you move across town, not so much. Next state, I think it's less likely.

You could contact support by phone and ask. But I think the answer will depend on who you talk to.

Or you could just go ahead and move. If reviews get lost, there is a fairly new option where you can request that they be moved to the new locations. Reviews sit in a different database so would not really be lost - but would be attached to the old listing. It would just be a matter of policy whether they would move them. I kind of doubt it but don't know for sure where they draw the line.
 

Colan Nielsen

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Linda Buquet

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Thanks Colan,

I was just working on the review part of training and had the link to our forum thread here about moving reviews. Could have sworn I posted it, but must have hit submit too soon.

But anyway our post here, just linked to Jade's post that Colan shared. So all good!
 

onebluesummer

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Thanks for the replies!
I feel as if you might have passed by the fact that I am a service business that I might add, travels to my customers location so technically that's why I thought the customer experience would not be changed whatsoever.
Your right about getting a not in stone answer from goog.. depends on who's dealing with the account right? Or are these things done automatically?
Very good dip about the fact the reviews are under a different database.. that kind of gives me more hope, though it's not sounding like you 2 think it's gonna work.
I will keep yall posted I was hoping for a sure fire way to get it done, guess I'll keep hoping for now!

---------- Post Merged at 10:07 PM ---------- Previous Post was at 10:05 PM ----------

Why does by state matter or major area change matter for a service business.. am I missing something?:confused:
I can understand if it's a restaurant.
 

Phil Rozek

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Thanks for the replies!

No problem.

I feel as if you might have passed by the fact that I am a service business that I might add, travels to my customers location so technically that's why I thought the customer experience would not be changed whatsoever.

Nope, that was clear. It doesn't matter what you and I think, though: All that matters whether Google sees your new location as similar enough to the old one. In cases like yours that is very unlikely, for better or for worse.
 
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