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Not sure if Apple Maps has had a horrible glitch or if this is on purpose, but all of our listings we have claimed have disappeared from our Apple Business Register account. Logging into all 3 of our Apple accounts (we use one for each division we have so as not to clutter one sole account) and all 3 of them have zero claimed listings now. I've submitted tickets for each account to Apple Support to see if they can provide any insight into what has happened, but wanted to post here as a bit of a PSA to anybody else who uses Apple Business Register to claim client listings and to see if it's affected anyone else.

One other thing is that when claiming a business listing now, it pops up a new screen to input our business information first so Apple knows who is claiming the listing and how we're related to the business. This is my first time seeing this, and I'm wondering if this extra bit of verification is what's related to all previously-claimed listings disappearing... Here's a screenshot of it:

Apple Verification.jpg


After completing this step, the rest of the inputting information for the client and verifying the claim with a phonecall is same as normal.
 

mblumenthal

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I am not sure if Apple is sending you a message or you and Apple have your wires crossed but Apple is noting on the Place Card in Maps that this location is permanently closed

Image from iOS.jpg
 

Jordan Kohler

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Was there a change to any Yelp profiles of the businesses? Like new profiles being created or older ones being closed?

I've had issues like this cause a lot of problems in Apple Maps.
 

Devon

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Having the same issue with one of our locations showing permanently closed. Everytime I try and login to the Mapsconnect.apple.com to manage the listing the site times out after I enter the 2 step verification. Anyone know of a way to resovle this quickly?
 

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