Brian - TGL
Member
- Joined
- Aug 30, 2023
- Messages
- 177
- Reaction score
- 42
I just noticed this within the last few months.
When I am logged into my personal Google account I see my detailed reviews with photos for a couple of businesses, but they are not showing publicly.
I have been contributing with the account for about a decade with a few hundred reviews, thousands of photos and a level 9 designation on Local Guides (if those make any difference in the credibility of the account?).
I inquired about one but just got a standard copy-and-paste reply each time I provided more detail:
--------------------------------------------------------------
Greetings for the day! I hope you're well.
I am Farha from the Google Business Profile Support team.
I understand that you are a Maps user, left a review on a profile and it is not live on Maps.
We apologize for the inconvenience and delay caused in regard to your issue. Please know that every time a review is left, it might take up to 24 hours to appear live on Maps. This is to ensure that reviews on Google profiles are relevant, helpful, and trustworthy.
Please be informed that to protect business owners and customers, we have systems in place which remove reviews that; include any of the following: inappropriate content, advertising, spam, off-topic reviews, or conflicts of interest. Learn more about Google content policies.
These measures help ensure that reviews on Google properties are relevant, helpful, and trustworthy.
Thanks for your patience and understanding.
If you'd like more help on this issue, reply to this email. We'll be happy to help! For help with other issues, you can always reach us via our Help Center.
Regards,
Farha
When I am logged into my personal Google account I see my detailed reviews with photos for a couple of businesses, but they are not showing publicly.
I have been contributing with the account for about a decade with a few hundred reviews, thousands of photos and a level 9 designation on Local Guides (if those make any difference in the credibility of the account?).
I inquired about one but just got a standard copy-and-paste reply each time I provided more detail:
--------------------------------------------------------------
Greetings for the day! I hope you're well.
I am Farha from the Google Business Profile Support team.
I understand that you are a Maps user, left a review on a profile and it is not live on Maps.
We apologize for the inconvenience and delay caused in regard to your issue. Please know that every time a review is left, it might take up to 24 hours to appear live on Maps. This is to ensure that reviews on Google profiles are relevant, helpful, and trustworthy.
Please be informed that to protect business owners and customers, we have systems in place which remove reviews that; include any of the following: inappropriate content, advertising, spam, off-topic reviews, or conflicts of interest. Learn more about Google content policies.
These measures help ensure that reviews on Google properties are relevant, helpful, and trustworthy.
Thanks for your patience and understanding.
If you'd like more help on this issue, reply to this email. We'll be happy to help! For help with other issues, you can always reach us via our Help Center.
Regards,
Farha