- Joined
- Feb 25, 2014
- Messages
- 540
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- Reaction score
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Hi guys,
I had a phonecall yesterday from a potential client from another state that read an article I wrote on our site about the removal of the Google Anonymous Reviews.
During our call, they shared they lost over 180 reviews which took them from a 4.6 star rating to a 1.x Really feel bad for them!
80% of the reviews remaining are complaining that the prices for products they sell are too high. Rarely is it a staff, or other issue, it's all down to pricing. They are more expensive, but they don't get the deep discounts from manufacturers that others get, and such is life. 20 years in business, so they have something figured out!
They are thinking about closing out GMB in an effort to kill off all reviews and information. They're known in their community, so Google Reviews are not really what they're looking to do.
So here's the question:
Is it possible to close a GMB, and that kills the reviews too?
Their name is lised as "***** Gun Shop & Police Supply" (**** blocking out their name)
A thought they had also was to close the GMB, then open a new one with their Official LLC name (**** Guns, LLC)
Since their address & phone number won't change, likely closing 1 GMB and opening another under their legal name wouldn't have much affect as Google will still associate.
So, does anyone have any thoughts? They're doing their best to get customers to review them again, but with 20+ 1 star reviews, and only a handful of 4/5, they're in an uphill battle for the next few months.
I had a phonecall yesterday from a potential client from another state that read an article I wrote on our site about the removal of the Google Anonymous Reviews.
During our call, they shared they lost over 180 reviews which took them from a 4.6 star rating to a 1.x Really feel bad for them!
80% of the reviews remaining are complaining that the prices for products they sell are too high. Rarely is it a staff, or other issue, it's all down to pricing. They are more expensive, but they don't get the deep discounts from manufacturers that others get, and such is life. 20 years in business, so they have something figured out!
They are thinking about closing out GMB in an effort to kill off all reviews and information. They're known in their community, so Google Reviews are not really what they're looking to do.
So here's the question:
Is it possible to close a GMB, and that kills the reviews too?
Their name is lised as "***** Gun Shop & Police Supply" (**** blocking out their name)
A thought they had also was to close the GMB, then open a new one with their Official LLC name (**** Guns, LLC)
Since their address & phone number won't change, likely closing 1 GMB and opening another under their legal name wouldn't have much affect as Google will still associate.
So, does anyone have any thoughts? They're doing their best to get customers to review them again, but with 20+ 1 star reviews, and only a handful of 4/5, they're in an uphill battle for the next few months.