BBC - "Man to pay £25,000 damages over negative TrustPilot review"

[Oliver Keates]

I thought this is an interesting read for local seo and reviews

Man to pay £25,000 damages over negative TrustPilot review

The man left a negative review of a law firm, which then took legal action over his comment.

www.bbc.co.uk

 

[Eoghan_Aircam]

Sets a dangerous precedent IMO. Wonder if it'll be appealed.

 

[katandmouse]

I thought this is an interesting read for local seo and reviews

Man to pay £25,000 damages over negative TrustPilot review

The man left a negative review of a law firm, which then took legal action over his comment.

www.bbc.co.uk

Oh my goodness. I agree with Eoghan. This is a dangerous precedent but I'm not entirely against it either. This is "another scam solicitor" shouldn't be allowed on review platforms. Maybe they should have sued Trustpilot instead.

 

[Oliver Keates]

Sets a dangerous precedent IMO. Wonder if it'll be appealed.

They may do a follow up article on it if he appeals.

 

[Oliver Keates]

Oh my goodness. I agree with Eoghan. This is a dangerous precedent but I'm not entirely against it either. This is "another scam solicitor" shouldn't be allowed on review platforms. Maybe they should have sued Trustpilot instead.

@JoyHawkins I would be interested to hear your opinion here. It makes me think about people leaving negative reviews on GMB.

 

[JoyHawkins]

Whenever I've seen a business attempt to sue a customer for a bad review, it generally backfires. That looks like what's happening here as well as people are blasting their Google listings right now with negative reviews.

 

[Annika Neudecker]

Whenever I've seen a business attempt to sue a customer for a bad review, it generally backfires. That looks like what's happening here as well as people are blasting their Google listings right now with negative reviews.

Streisand effect in action! When will people learn? The best way to respond to a bad review is professionally and apologetically, even if the customer was in the wrong.