Big Drop in the number of new reviews made by customers

[Luca]

in the last period, a client of mine (small chain) has had a drop in new reviews.

All other insights are growing, but the number of new reviews is not.

Do you have any ideas?

 

[Colan Nielsen]

Hi @Luca What is their review gathering process? (Automated? In person ask?..etc)

Has anything changed with the process since the drop in reviews?