Review appeal - decision pending after two months

[tri_sarah_tops]

TLDR: My small business has a review that we reported almost two months ago for being a conflict of interest, and is still in "decision pending" status.
The review was posted by a former disgruntled employee. She had previously posted it, we reported it to Google, and they took it down with a few days. She then reposted it, and that was almost two months ago and Google still has not removed it. The status shows "decision pending". I've done the "appeal decision" route where I was able to "contact support" for more info, but still waiting (that was just today). Does anyone have any advice for how to move this through the pipeline faster? TIA!

 

[Tim Colling]

Sadly, Google seems to have stopped removing "conflict of interest" reviews now and they don't even offer it as an option when you report reviews. I don't understand why they have done this.