Dec 4, 2018
Reaction score
I manage listings for some pest control companies and am unsure about how to represent the business hours. We only do service for a set number of hours per day, but we take calls 24/7. After hours, the calls go to a call center.

Managers of the businesses think we should be able to list our hours as 24/7, but is this misrepresenting fact?

Colan Nielsen

LocalU Faculty
Jul 19, 2012
Reaction score
Hi @ashley.smith Do they have a brick and mortar location that clients go to? If not, you can set hours to 24 hours if they answer the phone. If they do have a physical location, you need to use the hours that customers can show up and speak with someone from the business.


Local Search Expert
LocalU Faculty
Jul 27, 2017
Reaction score
The brick and mortars have to use the gurus that the staff is there. The SAB’s can be 24/7.


Local Search Expert
Sep 12, 2012
Reaction score
Honestly, I'd just put 24/7 for all. The customer can still get help (scheduling at the least) correct? If so, while it's not in line with GMB guidelines, I would put 24/7 if it helps the customers.

GMB guidelines are great but common sense is best. If it helps the consumer and doesn't put your listing in jeopardy (hours won't get you in trouble), do what makes sense. No one is showing up to a pest control company period, much less at night. The consumer is looking at your hours to call, maybe even to schedule. Repeat customers will do that as well as new customers potentially. If someone answers 24/7, then put that.

Aaron Boatin

Aug 12, 2017
Reaction score
Our business provides 24/7 telephone answering service and many of our customers put 24-hours for office hours. Particularly if they are a service based company as the end customer does end up receiving support/service whenever they need it. You may want to note 24/7 hours, but if you have a showroom/storefront, simply note those on your website
Similar threads
Thread starter Title Forum Replies Date
Niki Business category does not support more hours Help & Support for Google Local 3
P Posts Created for Change in Business Hours Google My Business & Google Maps 2
freerunr Verbiage in business profile showing when hours on GMB were updated Google My Business & Google Maps 8
H Business with Inconsistent hours Google My Business & Google Maps 1
Genna_Local_SEO Building Citations for Businesses with Seasonal Hours Citations 4
brownaddesign GMB Business Hours - Need Advice Google My Business & Google Maps 3
Colan Nielsen Why the $%!# Does Google Keep Updating My Business Hours? (A Case Study) Google My Business & Google Maps 5
Linda Buquet Google My Business Update: Holiday Hours / Special Hours Google My Business & Google Maps 7
Linda Buquet Are you CLOSED NOW on Google? Business Hours as a Conversion Rate Factor Google My Business & Google Maps 15
Margaret Ornsby Another reason to update your business hours Local Search 2
M Realtor with multiple offices but no set business hours Google My Business & Google Maps 4
Linda Buquet Unwritten Rule - Be Sure To Set Hours Right in Google My Business Dashboard Google My Business & Google Maps 13
shondarogers Hours of Operation if business is 24 hours? ie: hotel / Emergency room Local Search 3
Don Archer Google business listing with 482 Real Review Missing. How do I get them back? Help & Support for Google Local 1
hannahmoen "Work" Replacing Business Name on GMB for Business Owner Help & Support for Google Local 3
Jeffrey Taylor Adding a new category to Google my Business Google My Business & Google Maps 4
BekahBerry Multiple service providers with separate books of business, sharing one office, under one company name - What is the best approach to avoid filtering? Ask a LocalU Expert [PRIVATE] (LocalU) 8
koji Local business with online nationwide services in a post-corona world Google Local 101 5
RobbertKleijwegt Q&A vanished after adding Products to business profile Google My Business & Google Maps 5
djbaxter Google My Business Bug Dropping SAB Businesses In Independence, Kansas Service Area Businesses 1
rickvidallon How Do You Access The Buttons In Google My Business For Online Services? Local Search 4
NevenaIvanova Removing off-topic reviews posted before the business started operation Local Reviews 8
N What category should be selected for such business in GMB? Google My Business & Google Maps 6
JoyHawkins Get Live Inventory Displayed on Your Google My Business Listing Google My Business & Google Maps 9
TriciaClements 3 Businesses - how to handle GMB listings for SAB? Google My Business & Google Maps 4
Matt Chauhan Opinion on entering service areas within the GMB dashboard for Brick and Mortar Businesses NAP, Categories, Dashboard Data 2
krystaltaing Google My Business Bulk Verification Limit Reached? Multi-Location Issues 0
RobertCarnitas GMB Spam for 'Located In' business - Does it affect the GMB listing for the business that is located inside it? Spam on Google 3
D Local Services and Google my Business Paid Search and Local Service Ads 2
Rich Owings Google community challenge to update 100,000 businesses Google My Business & Google Maps 0
R What steps should I take to get my suspended and denied Google My business approved? Help & Support for Google Local 1
Jac Google My business Photos - Uploaded but not reflecting on contribution page Google My Business & Google Maps 3
AndySimpson Google My Business Opening Date - What Date Should You Use? Google My Business & Google Maps 2
Jason_Parks1 Years in Business (Misleading) - Thoughts? Google My Business & Google Maps 3
Matt Chauhan How to deal with a business merger? Google My Business & Google Maps 1
dateinadash SAB location no longer appears next to my business Service Area Businesses 1
NevenaIvanova Need help with business detail update of a Chinese business Local Search 3
S Old Listing Hijacked by another business Spam on Google 2
djbaxter Google Maps Removed 55M Reviews & 3M Fake Business Profiles Spam on Google 4
L Does selecting a service area for hidden address business have negative effects? Moving or Name Changes 1
E Issues with managing business pages on Facebook Citations 3
S How to remove a GMB from maps of a previous owner who ran 3 businesses from the same address Google My Business & Google Maps 6
P How to reclassify a business as a SAB? Service Area Businesses 8
buzzrank Home inspector business category not available in Canada, but local competitors have NAP, Categories, Dashboard Data 3
C Fake google reviews on google my business Contact Us Messages 2
K GMB Adding Old Business Name & Putting True Name in Parathesis Only In English Browser Google My Business & Google Maps 1
U Google showing location of Service Area Business Service Area Businesses 2
Lluc Google launches Years in Business in Search Google My Business & Google Maps 3
FriarTuck00 Best Practice for a Business that is Still Operational but Everyone Works Remotely? Google My Business & Google Maps 1
lincolnchan What to do when one business acquires another and moves into their location? Google My Business & Google Maps 5

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

Trending: Most Viewed

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert

Top Bottom