More threads by SusaW

SusaW

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Hi everybody!

I'd like to get your take on one of our new clients who has (since he simply did not know better) messed up his GBP, got suspended, and his appeal was denied. We are trying to clean up the mess as far as possible and launch one more request for a review of the appeal.

This is the main GBP (Land O Lakes, FL) in question:

1.
https://www.google.com/search?q=my+..._bOcgRj3b97_4chJ7qAffKIz2zlCk&hl=en&authuser=

He also has a GBP for a service area/hybrid business in Lutz, FL:
2.
https://www.google.com/search?q=Fir...Db_svH3sxSDsIOPu6ssRxoIBwY_jdWiSzY&authuser=1


Both of these have been suspended.

There was a business location in Illinois, which is still operating, and it's not quite sure whether he will keep it. We are currently not concerned about it.

Anyway, he moved his business to Florida and originally registered it with his home address. This resulted in THIS GBP, suspended as well:

3.
https://www.google.com/search?q=Fir...9WRAenYJVZB4_my2MDVYxoIBwY_jeA8Z9w&authuser=1


When he leased office space, it seems he created a NEW GBP for this physical location, and when this resulted in problems, he created ANOTHER one:

4.
https://www.google.com/search?q=my+...bOcgRj3b97_4chJ7qAffKIz2zlCk&hl=en&authuser=3


5.
https://www.google.com/search?q=Fir...XVDLz_0IClm4P7Yc_3BkDZ_n_eEqxQotUA&authuser=1


Obviously, it's a bit of a mess.

What we want to do (if possible) is to reinstate the one in Land O Lakes (number 1) as well as the one in Lutz (hybrid).
As far as the others are concerned, we want to get rid of them, but we're not quite sure how best to go about that.

This is what we/the client has done so far:

  • Changed the Sunbiz address of his business from his home address to his office location
  • Changed the address on his license from his home address to his office location
  • He got an invoice from his office landlord about the office space lease. We can NOT provide any utility bills, since all of that is included in his lease, and it's all quite old-school

What we are still working on/going to do:

  • Post image of his office front with a proper sign
  • Update website and structured data with his office address
  • Update his address on profiles like Yelp, etc.

With all of that in place, I believe we are providing proper documentation that his business, in fact, does exist at the given address.

Is there anything we might be missing?

Is there any way we can actually EXPLAIN this slightly convoluted story to the Google people, i.e. in an additionally submitted document?

In addition, there is a still existing GBP for the company that previously leased the office space, "B.Y. QUALITY EXPORT MOTORS AUTO SHOP LLC." This GBP is marked as "temporary closed" and has been dissolved, according to their Sunbiz records. I have gone ahead and submitted an update suggestion to Google.

Soooo… what do you think? Thanks in advance for your input!!
 

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