More threads by jrobbins

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VERY DISAPPOINTING to say the least!!!!!!Just got an email that Business Profile chat is going away.... My ONLY question is....will the "question" feature still remain????That is, Will customers still be able to ask questions in the GBP panel link that says, "Ask a question"?
 
Looks like the call tracking is also getting yanked.

2024-05-28_11-10-00.jpg
 
Agree it is disappointing after finally getting years of one messaging solution from Google. As the other questions here show it's important to understand what CTAs/options belong to what service ... always confusing. But the CHAT icon and messaging CTAs in the Profile are going away at the end of July.

My personal speculation is that this news, combined with the call history, and other items, lead me to believe that a bigger and centralized AI solution is coming. Something that powers calls, chat/messages, etc. I find it hard to think they don't want to get more conversion/transaction share and data. We'll see what happens.
 
Agree it is disappointing after finally getting years of one messaging solution from Google. As the other questions here show it's important to understand what CTAs/options belong to what service ... always confusing. But the CHAT icon and messaging CTAs in the Profile are going away at the end of July.

My personal speculation is that this news, combined with the call history, and other items, lead me to believe that a bigger and centralized AI solution is coming. Something that powers calls, chat/messages, etc. I find it hard to think they don't want to get more conversion/transaction share and data. We'll see what happens.

Google chatbot? in business messages? Oh boy, given how well that's worked for Air Canada, I can't imagine a better way for google to further destroy their reputation
 
I agree this is disappointing. Does anyone know how this will impact insights? Specifically for calls. If call history goes away, will we still be able to see how many people clicked to call in insights?

I've been looking for an answer in the documentation, but can't find anything that specifically mentions insights.
 

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