May 4, 2014
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How would I go about claiming multiple business citations for a client when the citation website needs to call the number to verify it?

If I'm going to be doing 30 or so, then does that mean they just have to sit by the phone all day until I'm done?

Last edited by a moderator:

Linda Buquet

Local Search Expert
Jun 28, 2012
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Hi Adam,

Moved your post from Moved from General Local Search to the Citations forum because this one is followed by folks like Darren and Nyag from Whitespark is more likely to get replies.

Thought about moving to Consultants Corner too, because it's less about citation problems and more a business question of how you manage this particular task.
But I think this is the best place.

Colan Nielsen

LocalU Faculty
Jul 19, 2012
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Hi Adam,

We have been doing phone verifications with our clients for several years. It's not one of our favourite things to do but once you get a process in place it becomes pretty routine and efficient.

If you are planning on claiming and optimizing a large number of clients on the Major Data Aggregators I would suggest using MozLocal. It removes the pesky verification process altogether.

Eric Rohrback

Oct 3, 2012
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IMO there is a point of diminishing returns for citation building. You can claim the big ones that get traffic, but end up spending more time on the smaller more obscure ones. We (HubShout) ended up going with Yext for the citation portion of our plans. Colan's MozLocal suggestion is another one we've used in the past. The biggest thing is to make sure you're spending the time where it's most needed. If the client really has a crappy citation profile, then maybe it's worth it. Most sites take a while to update the listings anyway, so finding a less-manual solution is ideal. All depends on what your clients need, and what kind of results you can deliver overall (consistency is key to citations).

Like Colan mentioned, you just need to find a routine that works well for your clients and then stick with it. Have a script/instructions ready so you can walk them through the process and keep them informed on what's going to happen next. Do it in chunks so you're not tying up the phones all day. Also warn them of the up-sell attempts - Citysearch automatically directs you to their sales team FYI.
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