coachmarino

Member
Joined
Aug 6, 2020
Messages
19
Reaction score
2
A company I am representing hired one of those GMB farms to manage their presence, which obviously failed, so they hired me. But now the other company won't relinquish the listing! They are trying to sell it my client! They did set it up...but obviously they are lying to my client because they are telling him they 'paid for it.'

What is the recourse here?
 

PKLilikoi

Member
Joined
Sep 17, 2020
Messages
58
Solutions
3
Reaction score
52
I'd remind that company of Google Guidelines .

Under Ownership within that article, you will notice quite a few guidelines but one specific one stands out.
  • Always respond to management access requests promptly, and always transfer listing ownership to the business owner immediately upon request. Authorized representatives must, whenever possible, encourage the business owner to create an account, own the listing, and add authorized representatives as managers. Learn more about transferring ownership. Failure to adhere to these policies may result in a suspension for the listing and/or account.
 

JoshuaMackens

Local Search Expert
Joined
Sep 12, 2012
Messages
1,950
Reaction score
579
You can just request access to it and there's no way they can stop it. They can deny access but you can then verify it without them. Honestly, I've never had to do that but I'm guessing you'd need to go through business support to do it.

You might also let that company know what they're doing is in violation of Google's TOS. And you will talk to support to ultimately have the listing given over to you guys. And if they don't release the listing, when you talk to support you will explain the issue and let Google know what they are doing. I would also tell them you will post any written evidence (emails exchanged) and it is possible Google would take action on their GMB account, resulting in suspensions or access removals. While I don't know this is true, GMB support does crazy things sometimes. This was awhile ago but I called in about 1 listing and the rep started poking around in my other listings and asking questions. She then wanted to take action on a completely different listing. Again, awhile ago, and maybe I'm not remembering clearly, but crazier things have happened.

If you lay all of that out they may just let the listing go, which would be the easiest thing. Just let them know all of that, request access through business.google.com and let them know they should approve it lest you escalate the matter to Google themselves.

Good luck!
 

georgenenni

Member
Joined
Aug 26, 2020
Messages
24
Reaction score
38
We successfully help a large automotive dealer group wrestle back several locations. A former employee was asking for six figures to hand over admin rights. We used GMB support, and used legal trigger language such as "causing confusion in the marketplace", "materially harming our brand" as the dealer could not respond to reviews, adjust hours of operation, etc. Within 3 weeks it was resolved for $0.
 

JoshuaMackens

Local Search Expert
Joined
Sep 12, 2012
Messages
1,950
Reaction score
579
We successfully help a large automotive dealer group wrestle back several locations. A former employee was asking for six figures to hand over admin rights. We used GMB support, and used legal trigger language such as "causing confusion in the marketplace", "materially harming our brand" as the dealer could not respond to reviews, adjust hours of operation, etc. Within 3 weeks it was resolved for $0.

That is outrageous. Glad you guys got it worked out.
 
Similar threads
Thread starter Title Forum Replies Date
G Internet marketing company and map listings? Help & Support for Google Local 4
D New GMB listing possible due to acquisition of company? Service Area Businesses 3
P To Feature your Company Story Contact Us Messages 2
djbaxter The Online Companies That Know the Most About You Mobile & Social 0
D How to properly form site structure for power washing company that serves 10 towns? Local Search 6
djbaxter SEO Company Sabotages Ex-Client's GMB & Maps Listing Google My Business & Google Maps 0
H Vent: Companies are making it harder to invoice Consultant's Corner 9
Zdenek Horak Spam Moving company stehovanikutilek.cz Google Duplicates & Merges 4
Rich Owings Large construction company with multiple divisions All Things Google My Business [PRIVATE] (LocalU) 7
J Don't know if company submitted for GMB reinstatement Help & Support for Google Local 2
Jen Currier Registered Agent Service & PO Box for SAB Companies in CA Service Area Businesses 2
M Fake Reviews/ Possible Lead Gen Company Spam on Google 5
P Can you recommend a person or company to create Schema? Local Search 6
Rich Owings Large construction company has campus with multiple divisions Google Duplicates & Merges 4
dave101 Looking for an SEO consultant with experience optimizing IT support companies Local SEO Job Board 1
dave101 Anyone have experience with optimizing IT Support companies? Service Area Businesses 0
R Garage Door Company Using Brusters Ice Cream Google My Business & Google Maps 10
M Outbound link to company's LinkedIn profile from website Mobile & Social 2
T Old Marketing Company Switches Us To Site Managers Google My Business & Google Maps 2
Jen Currier Can Facebook Reviews be moved from one Company Page to another? Local Reviews 2
raellovepie Review not intended for our company. How to deal with it? Local Reviews 3
M Which Hosting Company do you guys recommend please? Websites, Software, and Security 40
R Tracking numbers for local service company Citations 4
R If You Were Building a Service Company Website Local Search 6
K My company shows twice in search but 1 is not claimed and 1 is not full Google My Business & Google Maps 8
A Which link to use for company Google profile and reviews? Google My Business & Google Maps 10
Tim Colling Removing Facebook company pages - a little help? Mobile & Social 13
A i would like to speak to you regarding google my business listings and future seo management for my company Contact Us Messages 3
J Software Development Companies - Google Doesn't Treat Related Searches as Local Local Search 4
Bryan Bloom Map Pack & GMB spammed company names - How to Get Google to Care Local Search 12
M Three websites, one company Help & Support for Google Local 5
Oliver Keates GMB Company Name Recognition Google My Business & Google Maps 3
Oliver Keates Company GMB listing has been claimed by a third party Google My Business & Google Maps 2
JoshuaMackens Website Design Companies Consultant's Corner 11
schmeetz How to Properly Organize Practitioner Listings Under a Company Citations 5
Tim Colling Is there any point in reporting fake review companies like this one? Local Search Experts Forum 7
A Help pls - Same building, same brand, different companies - Google say no. Google My Business & Google Maps 11
kkbedard Can't Find New Company / Listing in Search results Local Search 8
Linda Buquet New Ownership: Joy Hawkins' Company Sterling Sky, Inc. Has Acquired the Forum LSF News and Announcements 40
H HVAC company bought another company - keep website open? Local Search 5
freerunr Anyone dealt with a company/service like this yet? Local SEO Tools & Software 4
G My GMB is not in the first page another company is alone in the right page of search Google My Business & Google Maps 2
C Googling company name sometimes appears in Google and other times doesn't Local Search 2
T How To do SEO for Software Development company Local SEO Tools & Software 2
Colan Nielsen Companies Offering Google Posts as a Service Google My Business & Google Maps 11
P Wordpress template for business company Local Search 7
S SPAM Re: How to find a good SEO local company? Recycle Bin 0
G Looking for an SEO consultant for a Local Construction Company Local SEO Job Board 0
G DUPE Looking for an SEO consultant for a Local Construction Company Recycle Bin 0
Garrett Sussman Why LinkedIn Should Add Reviews or Endorsements to Company Pages Local Reviews 2

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom