- Dec 10, 2018
- Reaction score
Hi, We have always responded to Google reviews, especially to the negative ones. Is there a type of reply which will not break patient confidentiality?
That's correct. Also true in Canada.I recall reading some HIPAA "expert" saying you shouldn't even acknowledge that the reviewer was a patient.
Digital Strategist in healthcare here. I've been told our lawyers err on the conservative side and instruct us not to acknowledge whether someone was a patient or not. It makes responding to reviews and social media tricky at best, I'll advised and impossible at worst.
That sucks. People have a free card to say whatever they want, competitors will also have a free run and all the business can do is "Thanks for your feedback!"?