Does Spam Reporting Still Work?

[kennyj22]

We've been reporting legitimate spam for one of our customers, a plumber for several months, with absolutely no luck from the SPAM team at Google. Yes, we've used the Redressal form. Is that team still there?

 

[keyserholiday]

We've been reporting legitimate spam for one of our customers, a plumber for several months, with absolutely no luck from the SPAM team at Google. Yes, we've used the Redressal form. Is that team still there?

The redressal teams sucks. I have been reporting large spam networks and they don’t take any action. I have to escalate the issue to get the spam profiles removed.

 

[chriscc]

I'm curious, what does "escalate" really mean in practice? Do you (and some folk on the GBP forum) have personal contacts at Google, or is there a special "escalation team" mailbox that has to pickup all the slack of the redressal team?!

 

[Jhon Cruz]

I'm curious, what does "escalate" really mean in practice? Do you (and some folk on the GBP forum) have personal contacts at Google, or is there a special "escalation team" mailbox that has to pickup all the slack of the redressal team?!

That means you post a thread on the GBP community forum and a PE, like me, can escalate it for the team to review thoroughly. Sometimes it works sometimes it doesn't.

 

[JS Girard]

Sometimes it does, but not always. I've had some success with a swarm of gutter cleaning GBPs (and they were not even using the same website/phone number!), but that was with regular user edits. The redressal form has been essentially useless for well over a year now.