Duplicate GMB accounts for same client--help!!

[Ray Litvak]

Hi All,

Excellent information and forum!!

Chances are that the answer to my question is buried in the forum somewhere, but I'm in a bit of a panic. My client has pointed out that they have 2 G+ listings, both containing a significant number of reviews: 49 on one and 32 on the other.

The G+ button on their home page presently links to the profile with 32 reviews. They want the link to point to the profile with 49 reviews; the profile that should have been their main G+ profile all along.

Before G+ came along, they had an active Google Places page/account. When G+ started to gain prominence, I created a G+ profile for them. I believe that over time, Google merged all Google Places into G+, leaving the client with 2 G+ accounts and thus my current problem.

Am I on the right track here?

Anyways, the client is insistent that the 2 G+ accounts be merged into one and that the reviews also be combined to show the 49 + 32 for a total 81 reviews.

My question is this: can they be merged? If so, will Google combine the reviews into one number?

The primary account is located here https://plus.google.com/106952248907061353905/about?hl=en which presently has 49 reviews listed. At present, when someone click on the g+ button from the home page, it goes to the following g+ page https://plus.google.com/108997671534771967233/posts. I’m in the process of trying to figure out how to merge the 2 profiles and putting a smile back on my client's face.

Please let me know if these accounts can be merged and/or if there's a source/resource I can refer to on this very issue.

Thanking those that respond in advance!

Appreciatively,

-Ray

 

[Colan Nielsen]

Hi Ray,

So I think there might be some confusion here.

https://plus.google.com/106952248907061353905/about?hl=en - This is a G+ Local page.

https://plus.google.com/108997671534771967233/posts - This is a personal G+ profile page.

They can't be merged together.

What is the link for the page that you say has the 32 reviews?

 

[Ray Litvak]

Hi Colan,

This is the link with the 32 reviews https://plus.google.com/108997671534771967233/posts. Actually, they're referred to as 'posts' rather than 'reviews', but for all intents and purposes, they're reviews. How would you handle this issue? What would you tell the client?

Thanks Colan!

-Ray

 

[Colan Nielsen]

https://plus.google.com/106952248907...05/about?hl=en - This is a G+ Local page.

https://plus.google.com/108997671534771967233/posts - This is a personal G+ profile page.

So again, this seems to be a simple misunderstanding of the different pages. The first one is a G+ Local page. It can rank in the local search results when you search for keywords.

The second one is a personal G+ profile page. Think of it as a Facebook profile page. It's not a duplicate of the other one.

There is no way to merge them.

In order to get those posts onto the G+ Local page, you would need to upgrade to a Local G+ business page right from the Google Places Dashboard (if you have the new dashboard.)

If you don't have the new dashboard, Google recommends waiting until you do before upgrading.

If you can't wait, you need to create a G+ business page in the account that your G+ personal profile is in and verify it. This will merge it with the G+ Local page (ideally) and will enable the option to post POSTS, so you could re-post what you wanted onto the now merged Verified Local G+ page.

Confusing...I know eh.

 

[Linda Buquet]

Hi Colan,

This is the link with the 32 reviews https://plus.google.com/108997671534771967233/posts. Actually, they're referred to as 'posts' rather than 'reviews', but for all intents and purposes, they're reviews. How would you handle this issue? What would you tell the client?

Ray posts are posts - info posted by the business.

Reviews are reviews - they are reviews about the business posted by customers.

2 totally different animals.

There is no way to merge them.

In order to get those posts onto the G+ Local page, you would need to upgrade to a Local G+ business page right from the Google Places Dashboard (if you have the new dashboard.)

If you don't have the new dashboard, Google recommends waiting until you do before upgrading.

If you can't wait, you need to create a G+ business page in the account that your G+ personal profile is in and verify it. This will merge it with the G+ Local page (ideally) and will enable the option to post POSTS, so you could re-post what you wanted onto the now merged Verified Local G+ page.[/COLOR]

I bolded an important point by Colan.

Wanted to also explain more. Personal profile pages (which is where the 'posts' are) cannot be merged with the Google+ Local AKA Place page. As Colan said you would need to create a new blank empty Google+ Business page and set it as the Local category in order to merge. But that would not automatically merge the existing posts. AND Google says wait unless that client already has the new dash with the 1 button upgrade option.

 

[Ray Litvak]

Hi Linda,
In answer to your comment, "Ray posts are posts - info posted by the business.
Reviews are reviews - they are reviews about the business posted by customers. 2 totally different animals."

I'm with you there. However, on the G+ personal page, it appears that reviews are being left by patients as 'comments', like so:
Ray posts are posts - info posted by the business.

Reviews are reviews - they are reviews about the business posted by customers.

2 totally different animals.



32 comments

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Add a comment...







You can see more of what Robert Axelr

Does this affect the thread and how I would go about handling it? Also, how do you know if you have the new G+ dashboard?
I'm getting a nosebleed...
And thanks for the 411!
-Ray

 

[Colan Nielsen]

I'm with you there. However, on the G+ personal page, it appears that reviews are being left by patients as 'comments', like so:
Ray posts are posts - info posted by the business.

Reviews are reviews - they are reviews about the business posted by customers.

2 totally different animals.


Does this affect the thread and how I would go about handling it? Also, how do you know if you have the new G+ dashboard?
I'm getting a nosebleed...
And thanks for the 411!
-Ray

Ray, those are not reviews. At least not in Google's eye. They are simply comments on a post.

Important thread on new dashboard - http://localsearchforum.catalystema...r-update-new-google-places-dashboard-all.html

 

[Linda Buquet]

Sorry Ray, didn't go down far enough to see those reviews.

That's a problem that needs to be corrected and managed because those reviews on the personal page do not show up in the search results OR count for the local algo.

Basically THE CLIENT is telling clients to post in the wrong place.

Per your comment: "The G+ button on their home page presently links to the profile with 32 reviews. They want the link to point to the profile with 49 reviews; the profile that should have been their main G+ profile all along."

They need to change that link 1st off. Few consumers do social on G+ and would have found that page otherwise. Nor would they think to post a review there if it was mainly blog posts from the business as it should have been.

Then if they ask for reviews via email or anything the link needs to be right.

Here is what the new dash looks like:

Major Update - New Google Places Dashboard - All-in-one Local Listing Management