Experiences/Tips for Using Birdeye's BirdAI feature?

[SabrinaB]

Hi All -

I'm working with a hospitality client who already uses BirdEye for review management but wants to start using the BirdAI feature to post automatic replies to reviews. Has anyone used this before? Are there any tips for how to quickly teach the response agent how to craft responses in line with branding and tone, as well as ensure they stay SEO/GEO optimized (without coming off robotic)?

I would love to hear anyone's experience using this tool and anything they have learned!

 

[fisicx]

Hi All -

I'm working with a hospitality client who already uses BirdEye for review management but wants to start using the BirdAI feature to post automatic replies to reviews.

Don't do it! If your client isn't prepared to properly respond to reviews then do nothing. AI responses stand out like a sore thumb and add nothing of value. Even worse when the AI mangles the response and publishes something that has no connection to the actual review.