Facebook naming convention

[Peter Hill]

Hi! I'm cleaning up facebook location pages for a regional health care provider and I'm running into issues with facebook's naming convention.

The issues i'm experiencing have to do with the way we've named our clinics. They are known to the public with geographic modifiers in the place name. But Facebook doesn't accept that.

For example, "(City Name) Hospital" is being renamed to "Brand Name Hospital (City Name)" which is incorrect.

Even more irritatingly, where we have multiple locations in the same city, it's creating some ridiculous names like
Brand Name Clinic (City Name Chiropractic)

Does anyone have experience with this and (hopefully) a recommendation for a workaround?

 

[krystaltaing]

Hi There,

If you have the proof of naming variations on your website as well as other sources such as Google, Bing, Apple, etc. you can contact Facebook support and ask them to unlock the name fields. I have done this many times in the past. I would warn though, you will not always get a rep that is knowledgeable or willing to help so you just have to keep pestering them.

 

[Rich Owings]

@krystaltaing What's the best way to reach out to Facebook support?

 

[krystaltaing]

Usually via chat here: Facebook Business Help Center: Help, Support and Troubleshooting

 

[Rich Owings]

Thanks, @krystaltaing!

 

[Peter Hill]

I've looked everywhere on that site for multiple days and I can't find chat. Is it only available to certain users?