GBP keeps getting disabled for differing reasons... at my wit's end!

[SusaW]

Hi everybody, I hope you can help, because I am not quite sure what to do anymore!

Our client had his GBP disabled because the business supposedly did not exist. He appealed the decision but was rejected.

That's when we took over. It turned out he had not submitted to prober documentation, so we submitted a 1. BOI, 2. IRS letter re. assigned EIN, 3. Screencap of Sunbiz registration plus utility bills (Frontier, T-Mobile, Pasco County.) We asked for a review of the appeal, convinced that we had proven beyond a doubt that the business exists under the stated address, and that everything was in order now.

However, we received another rejection - only this time the supposed issue was not the validity of our documentation. This time, the GBP supposedly did not follow the quality guidelines.

I honestly don't know what to do, especially since we did not get any concrete information, and was far as I understand, this was our last chance for reinstatement.

Can anyone help, please??

Thanks!

 

[Stefan Somborac]

@SusaW - That wasn't your last chance for reinstatement! You can still make a plea by creating a post in the community forum. (Send me a DM with the URL and I'd be happy to pick up your thread in the forum.)

Typically, when a profile is disabled it remains live on Maps, but that doesn't appear to be the case here. Can you find the profile on Maps?

 

[Greg Schueler]

I am not sure if this is the reason, but I have seen GBPs flagged due to the website URLs being used.

Your URL is a ---.myshopify...com, which may be considered a 3rd party URL. Also the website seems 'broken', There are shoes/bags products listed as "Example Product Title" and they link to an admin page requiring a login. With those issues, Google could definitely flag the URL/listing.

I would try removing the URL, or getting a real domain name and a complete website (even if a one page landing page).