GBP - Second Appeal not Approved & No Option to Resubmit

[maria.mktagency]

Hi everyone,

I’m facing a frustrating issue and could really use some guidance. I’m working with a modeling agency that had their first appeal approved, but their second appeal was denied, with Google claiming the business doesn’t exist. To make matters worse, they’re not allowing us to submit another appeal, even though I provided all the necessary documents.

This is especially frustrating because the business is legitimate—they receive models at their location. If Google allowed us to upload a business video, we could easily prove their authenticity and operations.

Has anyone encountered a similar situation? Any advice on how to proceed when the option to resubmit an appeal isn’t available?

Thanks so much for your help!

 

[Professor M]

Your next option is to post on Google Business Profile Community Forum, don't forget to advise the case id of the second appeal

 

[calmicrobio]

@maria.mktagency - Im confused how if the first appeal was approved - how can a 2nd appeal even be made? Why was a 2nd appeal done or needed if the 1st was approved?

with regard to @Professor M comment check out this link and see the response/resolution: https://support.google.com/business/thread/280530022/gbp-suspended-appeal-not-approved-help?hl=en

I think that could work for you seeing as you were in the right the 1st time around