I'll try to keep this brief as possible. I had my Google Workspace account flagged for some unknown reason, and subsequently 3 GBPs associated with my account were suspended. One of them is still suspended (I'll fix it later), but 2 of them are having a strange backend/frontend data mismatch, like something is out of sync upon reinstatement and the database is glitching out.
GBP #1 - Address was showing erroneously prior to suspension, so I changed it to SAB and it was reinstated promptly. But, now that it's live again, the address that I hid is displaying on the listing. I also couldn't make any edits to the listing to save my life, they all get denied or encounter some mysterious error. I toggled the address off and back on to purposefully trigger reverification, hoping this will get the listing unstuck, if so I might try this on GBP #2 also.
GBP #2 - The dashboard at business.google.com/locations says Verified, but if you go to manage it via the search view it says "Google is processing your verification. It may take up to 5 days." Also, the listing does show and even ranks well for searches, the problem is the listing is malformed, it's incomplete and does not load properly. Maps Platform engineers are supposedly looking at it, but I have heard nothing and it's been weeks. This business is worried they will have to furlough or lay people off, maybe go out of business if this persists. I've tried everything I can think of to get someone to actually look at this but so far it's just crickets.
Their CID URL strangely resolves to a Maps URL with their GBP name blanked out, ie this:
maps.google.com
Resolves to:
www.google.com
I'm at a loss as to what to do next.
Previous post:
GBP #1 - Address was showing erroneously prior to suspension, so I changed it to SAB and it was reinstated promptly. But, now that it's live again, the address that I hid is displaying on the listing. I also couldn't make any edits to the listing to save my life, they all get denied or encounter some mysterious error. I toggled the address off and back on to purposefully trigger reverification, hoping this will get the listing unstuck, if so I might try this on GBP #2 also.
GBP #2 - The dashboard at business.google.com/locations says Verified, but if you go to manage it via the search view it says "Google is processing your verification. It may take up to 5 days." Also, the listing does show and even ranks well for searches, the problem is the listing is malformed, it's incomplete and does not load properly. Maps Platform engineers are supposedly looking at it, but I have heard nothing and it's been weeks. This business is worried they will have to furlough or lay people off, maybe go out of business if this persists. I've tried everything I can think of to get someone to actually look at this but so far it's just crickets.
Their CID URL strangely resolves to a Maps URL with their GBP name blanked out, ie this:
Google Maps
Find local businesses, view maps and get driving directions in Google Maps.
maps.google.com
Resolves to:
Google Maps
Find local businesses, view maps and get driving directions in Google Maps.
www.google.com
I'm at a loss as to what to do next.
Previous post:
gblack said:Interesting. I came here because I'm having a similar issue. GBP support and Maps Platform support (engineering) have had this in their laps for weeks and it's still stuck; tl;dr my G Workspace account got restricted for an unknown reason, 3 associated GBPs got suspended, this one got reinstated and is "live" but it's not displaying properly, as if something got stuck during reactivation of the profile and it's in limbo:
Google Maps
Find local businesses, view maps and get driving directions in Google Maps.
Notice after it redirects/resolves, the place part of the URL is blank (/maps/place//@28.64...). This client is seriously going to go out of business if this keeps up.
I have another GBP that was associated with the account, it's also reactivated and "live" but displaying similar strange issues with data not being in sync. On Maps the address shows, but on the backend it's set to SAB! I also cannot make any edits to this listing, it just says "Something went wrong and your edit wasn't published."
These listings are just STUCK with out of sync information, looks like a total bug but I can't get any help. Note that no API-connected tools have been used on these locations.
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