JeffClevelandTN
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For our clients, we've never really delved into offering Online Reputation Management (ORM) as a paid service.
We have a prospective client with a number of locations and are pretty confident they will signing soon for SEO, Social, Ad Management, content and creative. However, one of the partners asked if we would consider handling their reputation management. While I'm still waiting on some additional feedback as to what they consider "reputation management", I do know they are currently using BirdEye for automated replies to Google reviews with different templates based on number of stars. One of their staff personally handles any reviews two-stars or less.
I did a quick search on the forum for previous threads, but not much there. I'd really appreciate feedback from anybody that has experience in this area to share their insight.
Thanks in advance!
We have a prospective client with a number of locations and are pretty confident they will signing soon for SEO, Social, Ad Management, content and creative. However, one of the partners asked if we would consider handling their reputation management. While I'm still waiting on some additional feedback as to what they consider "reputation management", I do know they are currently using BirdEye for automated replies to Google reviews with different templates based on number of stars. One of their staff personally handles any reviews two-stars or less.
I did a quick search on the forum for previous threads, but not much there. I'd really appreciate feedback from anybody that has experience in this area to share their insight.
- What services do you provide related to ORM? Is it just replying to Google reviews, or other platforms like Yelp?
- I know this is a very broad question and some may not want to share this, but what is a general monthly price model?
- What tools are out there? I already mentioned BirdEye, but I've seen GatherUp mentioned. For this client at least, we'd not be handling review acquisitions.
Thanks in advance!