Getting error when uploading video to GBP photos.

[wcssderek]

For the past week or so, I've been getting the error, "Something went wrong and your photo has not been uploaded" when I try to upload a video to GBP. I'm getting the same error on multiple business locations, so it is not unique to any one business location. Anyone else getting a similar error message?

 

[Colan Nielsen]

I wonder if it could be a video file size issue like Darren points out in this video How to Add Videos Longer Than 30 Seconds to Your Google Business Profile

 

[JS Girard]

For the past week or so, I've been getting the error, "Something went wrong and your photo has not been uploaded" when I try to upload a video to GBP. I'm getting the same error on multiple business locations, so it is not unique to any one business location. Anyone else getting a similar error message?

Resolution too small? We started getting that with logos recently.

 

[wcssderek]

I wonder if it could be a video file size issue like Darren points out in this video How to Add Videos Longer Than 30 Seconds to Your Google Business Profile

Thanks, Colan. I bet that's it. I'll try compressing them below 75 mg and see if that works.

 

[AnnaMidd]

Sounds like the video you are trying to upload isn't in a supported file format or exceeds the maximum allowed size for uploads. Did compressing it help?

 

[wcssderek]

Sounds like the video you are trying to upload isn't in a supported file format or exceeds the maximum allowed size for uploads. Did compressing it help?

Actually, yes it did. I was able to upload two separate videos after compressing them down to about 44 mg each.

 

[JS Girard]

I myself found out just yesterday that if you upload from the gallery instead of the dashboard, you get an actual message telling you that the file is too big.