Bryan Bloom

Member
Joined
Nov 22, 2018
Messages
40
Reaction score
19
We have a client that has amazing reviews online - they are review sites like Yelp, HomeAdvisor, etc... even Facebook.

But those reviews do not show up on their GMB listing under "Reviews from the web" section. Clearly other companies do get them. All our clients are moving companies (service area businesses) not sure that matters.

In the attached image you can see a company that does have results for Review from the web. My understanding from reading one of Joy's posts was that Google will only show results if they show up on the 1st page of the SERP's for the branded search for the company. Like in the image you see review stars for Yelp, Facebook and Movers.com

2 of them show up in the GMB listing.

I have a customer that has great review site SERPs and no results show in the GMB Reviews from the web.

Does any one have any ideas, or guidance on how this works and also how to influence or assist in getting those reviews to show up on the Reviews from the web part of the GMB listing?

Will schema help?

Why in some cases do the review site results NOT show up on the first page of SERP results?

Thanks in advance for any thoughts or suggestions.

Bryan - Happy Thanksgiving!

2018-11-23_12-10-01.jpg
 
Joined
Apr 23, 2018
Messages
38
Reaction score
15
I have seen them add and remove them tottally randomly. One week a listing has 3 different data pulls, other week 1. I've tried schema, "same as", connecting them all over the web via company prolfiles on the site etc etc. My conclusion it's set to random lol.
 

Phil Rozek

Local Search Expert
Joined
Jul 26, 2012
Messages
1,885
Solutions
12
Reaction score
1,456
@bryanbloom, you may see pretty much any site but Yelp in there. Yelp used to show in the "Reviews from the web" section until mid-2011, when Yelp demanded that Google stop scraping its reviews.

If you want reviews on YOUR site to show up in that section, Schema should help. But I haven't noticed that Schema on third-party review sites determines when third-party reviews show up in your KP. Google's good at extracting "average ratings" from most or all review sites.

You might be able to bump some of those review sites by building an "on the web"-type page, of the kind described in this thread: Citations not indexed | Local Search Forum

Though you might want to link to the "Reviews" section of a given listing - the specific URL where the reviews are. (They're not always visible on the exampledirectory.com/directory/yourcompany, or whatever the "main" or "about" URL is.)
 

Bryan Bloom

Member
Joined
Nov 22, 2018
Messages
40
Reaction score
19
I have seen them add and remove them tottally randomly. One week a listing has 3 different data pulls, other week 1. I've tried schema, "same as", connecting them all over the web via company prolfiles on the site etc etc. My conclusion it's set to random lol.
Thanks Tim. At least I know we are not going insane! It does seem random, but as Joy has noted, it does seem to follow whatever shows on the first page of the SERPs.. Crazy, and thanks!
 

Bryan Bloom

Member
Joined
Nov 22, 2018
Messages
40
Reaction score
19
@bryanbloom, you may see pretty much any site but Yelp in there. Yelp used to show in the "Reviews from the web" section until mid-2011, when Yelp demanded that Google stop scraping its reviews.

If you want reviews on YOUR site to show up in that section, Schema should help. But I haven't noticed that Schema on third-party review sites determines when third-party reviews show up in your KP. Google's good at extracting "average ratings" from most or all review sites.

You might be able to bump some of those review sites by building an "on the web"-type page, of the kind described in this thread: Citations not indexed | Local Search Forum

Though you might want to link to the "Reviews" section of a given listing - the specific URL where the reviews are. (They're not always visible on the exampledirectory.com/directory/yourcompany, or whatever the "main" or "about" URL is.)
@Phil Rozek thank you so much for this post. 1) Yelp is the review mafia. I read the complaint they made about Google. Sheesh! Most clients I know have a love/hate Yelp relationship. Doesn't surprise me Yelp doesn't play nice...
2) For Schema would you markup your home page with sameas schema sameAs - schema.org I can't figure out any other markups to connect the review sites with the website and KP. 3) OK I have to ask, is the phrase "Knowledge Panel" and your "GMB listing", basically the same, interchangeable phrase?
3) Thanks for the suggestion from the Whitespark post. Funny I read that when it came out and missed that one, but essentially you are just uploading your current citation spreadsheet? Seems like it could help.

Thanks again!
 

Digitaldar

Member
Joined
Dec 8, 2014
Messages
148
Reaction score
47
Are the business names/handles the same across multiple platforms? I thought in your screenshot I saw something about BRAND Moving Company and in another instance BRAND Incorporated?

I would have thought the schema of "same as" would help :-(
 

Bryan Bloom

Member
Joined
Nov 22, 2018
Messages
40
Reaction score
19
Thanks @Digitaldar Yes we are trying to make sure they all match and I am sure this is part of the issue, but if you notice in the example I took above, sometimes Google put the reviews on the GMB listing as long as the source showed up in the first page ;-) Crazy!
 
Similar threads
Thread starter Title Forum Replies Date
W Is it possible to remove reviews on GMB? Local Reviews 4
DangGood GMB showing 2 Review sections at Zero Google My Business & Google Maps 0
micromano Will changing a business name in GMB cause reviews to be lost? Moving or Name Changes 3
abbiebeltran Disgruntled former employee leaves 9 1-star reviews and counting on GMB listing Local Reviews 5
D Promote Reviews to Practice's Main GMB Profiles or Individual Doctors' GMB Profiles Local Reviews 1
jeff_taylor GMB Removes Reviews from Local Pack Local Search 0
P Replying to All GMB Reviews: Rank Impact? Local Reviews 8
R New GMB reviews gone Google My Business & Google Maps 6
Brittany Barkes Merging GMB Location With Bad Reviews Google Duplicates & Merges 2
ChristianRdz Missing GMB review email alerts Local Reviews 2
Jeffrey Review count on Ad is different then review count on GMB listing Google My Business & Google Maps 5
R TripAdvisor Reviews On GMB Listing For Hotels Local Reviews 4
P GMB Reviews Missing from Location Backend Local Reviews 0
Tim Colling New GMB Reviews - are they still being delayed? Google My Business & Google Maps 6
Niki Gross Responding to Reviews held by GMB Since March Local Reviews 2
kathleen.rhodes DUP Any news on Google resuming GMB Reviews? Recycle Bin 0
Ben Walsh Is leaving a review on a GMB listing back? and if so is it fully functional? Ask a LocalU Expert [PRIVATE] (LocalU) 9
Ben Walsh Anyone else seeing a bunch of pending review statuses in GMB? Local Search 6
S Really bad GMB reviews, options? Google My Business & Google Maps 7
Jac Any news on Google resuming GMB Reviews? Local Reviews 62
Toby 39 Celsius Any feedback? GMB Profile reported repeatedly...now cannot get anyone to review and reinstate Help & Support for Google Local 4
Scott ClientClicks These guys are selling GMB reviews Local Reviews 1
M Review stars not showing up even though we have 40 reviews for GMB profile Google My Business & Google Maps 9
T Will GMB consider a review placed by a customer who was taken to court for a Judgement recovered by the business as Spam or Fake Comment? Local Reviews 1
Colan Nielsen [New GMB Bug] Profile Short Name Issue with "Reviews" URL Local Reviews 1
T GMB 2 reviews and getting listed, etc. Google My Business & Google Maps 3
Visual Realm Testimonials On Website Linking to Real GMB reviews Local Search 1
E.Dieter Martin 1 service area business, 1 "office", 2 phones, 2 GMB listings. Merge without losing reviews? Service Area Businesses 1
Henry LocalClarity Issues with GMB Reviews pub/sub notices Multi-Location Issues 4
W Do keywords in Google My Business (GMB) reviews help ranking Local Reviews 3
JoyHawkins Issue with Schools Not Being Able to Get New Reviews on GMB Google News: Important Changes & Features 5
Rich Owings Attorney buys and renames bankruptcy practice; loses GMB listing after 2 years of reviews Moving or Name Changes 10
rickvidallon Replying to Customer Reviews on GMB Google My Business & Google Maps 27
Tim Colling Address change to "unstick" new GMB listing stuck in "Review" Google My Business & Google Maps 2
M Does the geo-location of the review help with a GMB listing to rank better in that area? Google My Business & Google Maps 9
Dan Foland GMB "Pending Review" Issue Resolved? Google My Business & Google Maps 31
A GMB now shows a link for reviews Google My Business & Google Maps 2
M "Review Updates" Message In GMB Dashboard Help & Support for Google Local 7
AndySimpson How to upload Google's FREE Google My Business review video as a GMB post - Part 2 Google My Business & Google Maps 0
AndySimpson How to upload Google's FREE Google My Business review video as a GMB post - Part 1 Google My Business & Google Maps 12
rclark GMB Profile Vanished & Reviews Merged With Other Realtor At Office Help & Support for Google Local 3
cleverlyengaged Multiple reviews from customers are not displaying on client's GMB profile. Nothing for 9 months. Local Reviews 6
Conor Treacy Acquiring Business - Merging GMB & Reviews Google Duplicates & Merges 5
WAHamilton Auto shop GmB page ranking for 'skate sharpening' due to keyword in review Google My Business & Google Maps 4
D Reviews for GMB NATIONAL Rankings Local Reviews 6
D GMB and Local Service Ad Reviews Local Reviews 3
Oliver Keates Should I be encouraging customers to leave a review on GMB Local Search 10
WAHamilton Negative Review Attack on Client GMB Page Local Reviews 16
Tim Colling Additional review scores in GMB from sources that just scrape Google reviews Google My Business & Google Maps 2
Chaddow New functionality for GMB Reviews Google My Business & Google Maps 6

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

Trending: Most Viewed

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom