Aug 8, 2012
Reaction score
Hi there, I'm doing a pro bono project for a local charter school.

After a big ramp-up to start acquiring reviews for the school (something that had been neglected for years), we discovered that user could not actually review the school on a phone. Only the star rating is visible, but there's no review text box, and no submit button . . . so, no review.

On a desktop device however, the user can write a review and submit it. I *thought* my own review went live immediately. But, along with two other known legit reviews in the last 24 hours, it's gone missing - no record in the dashboard or Maps display. Poof!

However, the review count (the number of reviews) did in fact increment in Maps - so my review is being recorded as a submission, but NOT displayed. It's not clear if the star rating changed.

Google support told me that the review system for educational institutions in the U.S. has been updated, and that reviews were no longer allowed for schools.

According to Google, this change happened sometime early in 2020, within the last two weeks. Google didn't know if or when full review functionality would return for schools. As of today in my area, it's not possible to write a review or even give a star rating.

Does anyone else have additional information or experience with this?
Last edited:


Jun 28, 2012
Reaction score

Similar threads
Thread starter Title Forum Replies Date
R Facebook reviews dropped to 0; Google filtering reviews temporarily? Local Reviews 2
Amber Robinson Google drops its 'real name' policy for Google+ - Could Help with Google Reviews Google My Business & Google Maps 16
djbaxter Google My Business Bug Dropping SAB Businesses In Independence, Kansas Service Area Businesses 1
JoshuaMackens Interesting Client Drop - Google Maps Local Search 7
L Analysing a google local ranking drop and how to fix it ? Local Search 2
Tim Colling SEM Post: Google Local 3-Pack Drops Organic Listing for Local Ad Local Search 0
Linda Buquet Dr Listing Dropped from #1 to #150 on Google Local - Here's Why Local Search 3
Dustybones Google Pigeon Update: Why you dropped and how to fix it? Local Search 3
Linda Buquet Whoa. Google Local SERPS Map Drop - Is this a Test or a Glitch? Google My Business & Google Maps 5
Linda Buquet Google Local Algo Change or Did Spam Filters Get Dropped? Google My Business & Google Maps 10
M Google maps ranks dropped badly Google My Business & Google Maps 5
txsigma41 Site dropped 45 places in Google Maps overnight. What gives? Help & Support for Google Local 37
G How Many F Bombs Can you Drop on Google When you are Really Really Mad? Google My Business & Google Maps 11
Linda Buquet Interesting Google+ Local Penalty? Dropped out of Pack, but Still High in Maps? Google My Business & Google Maps 4
Linda Buquet How to Analyze a Sudden Drop in Google Rankings (Organic) Organic SEO 2
obcted Google Places was Suspended and suffered a large Local SERP Drop Help & Support for Google Local 51
Linda Buquet Guide to Handling Ranking Drops and Google Algo Changes with Clients Consultant's Corner 0
Linda Buquet Why Did my Google Local Ranking Drop? The Answer Local Search 2
M Google Maps Rankings are not Stable Google My Business & Google Maps 2
stankolev What is the maximum number of categories single Google My Business listing can have? NAP, Categories, Dashboard Data 3
Chris Ratchford Google Ads- Local Pack- one GMB location only? Paid Search and Local Service Ads 1
Don Archer Google business listing with 482 Real Review Missing. How do I get them back? Help & Support for Google Local 1
Nikki Stine Are negative Google reviews due to supply shortages considered 'off-topic'? Local Reviews 2
Jeffrey Taylor Adding a new category to Google my Business Google My Business & Google Maps 4
david.victor Attribute used as Category by Google on Maps NAP, Categories, Dashboard Data 5
M Google Search Console Errors "Coverage and Breadcrumbs"? Google My Business & Google Maps 4
Lachlan_Wells Accept/Discard Google Updates - Does this feature work for you? NAP, Categories, Dashboard Data 3
E "Duplicate" Profile That Google Claims We Already Manage? Google Duplicates & Merges 5
T Can a Credit Union Create Google Posts Without Falling Under Prohibited Content? Google My Business & Google Maps 4
JamesGreenaway Google Insights query Google My Business & Google Maps 1
RobertCarnitas Google Posts Live on GMB, But Not Showing in GMB Dashboard Google My Business & Google Maps 1
rickvidallon How Do You Access The Buttons In Google My Business For Online Services? Local Search 4
NexstarNickR Google Star Rating: LSA vs. GMB All Things Google My Business [PRIVATE] (LocalU) 2
Phil Rozek Google Maps reviews get "New" label for reviews less than 1 month old Local Reviews 5
JoyHawkins Get Live Inventory Displayed on Your Google My Business Listing Google My Business & Google Maps 9
JoyHawkins Google Testing 2-Packs on Mobile Google News: Important Changes & Features 4
Paul Gregory Google Maps default location bias distance and the Google Maps Places API Google Algorithm Discussions 2
Chris Ratchford Google Analytics - setting up goals for click-to-call Organic SEO 2
L Google ranking in Legal Field Organic SEO 1
Cherie Dickey Something funny going on in Google Maps... am I missing something? Google My Business & Google Maps 1
hajnasiewicz Google Marketing Kit: Create Video Local Content 3
S Google LSA Lead Board - How to manage? Paid Search and Local Service Ads 1
krystaltaing Google My Business Bulk Verification Limit Reached? Multi-Location Issues 0
K Unable to get verified in Google for SAB Local Search 14
Matt Chauhan Google Maps showing category that doesn't even exist Local Search 1
djbaxter Brightlocal Tool shows Large Google Local Search Algorithm Update March 10, 2021 Google Algorithm Discussions 1
D Local Services and Google my Business Paid Search and Local Service Ads 2
F Google Maps Citation confusion? Google My Business & Google Maps 3
K Google requiring storefront photos Google Duplicates & Merges 4
Rich Owings Google community challenge to update 100,000 businesses Google My Business & Google Maps 0

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

Trending: Most Viewed

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert

Top Bottom