Google My Business Postcard not reaching business

[jeff_b91]

Hello!

I am trying to verify a location by mail for a Google My Business listing. I have requested the postcard 3 times, each time waiting 5 days between but have never received the postcard. I only have the option to verify by mail. When I opened a Google support ticket, I was requested to fill out all of this information 2021-08-02_11-23-40 , but the business is a service-based business, so I can't fill out any of this. Does anyone know of a workaround for this? I've done the video verification for a physical location before but never for a service-based business.

Thanks!

 

[JoyHawkins]

I would suggest reaching out to GMB support using this form:

Sign in - Google Accounts

 

[jeff_b91]

Thanks! I have tried contacting Google through that form, but when I finally got to chat with a representative, they wanted me to fill out that form that I screenshotted in my post. I can't fill out the form because I am a service-based business and I don't have the items that they are requesting. I don't have a storefront, just like most service-based businesses.

 

[JoyHawkins]

I would just send photos of your location (your house) and add in a note explaining you're a service area business. I'd also include photos of company vehicles if you have them.

 

[TribeMagnet]

Also, confirm that the address you use for the postcard is validated by the post office or they may not deliver it. Had that happen before. ZIP Code™ Lookup | USPS will show which address the mail carrier needs to see.

 

[Darren45780]

From previous experience with clients from our Google my business agency

Google my business postcards will arrive within 14 working days.

If you didn't receive your postcard verification.

- In 20 days ask for another postcard as the old code will now be invalid
- Or, after 14 working days, you contact Google to do a manual verification

You can do a manual verification and its very simple to do...

Go to Google my business contact form at support.google.com/business/gethelp
Put in verification on step 1
Confirm the reason on step 2 so you can then bypass the recommended section then press next
Then click email and fill out the form