Google: NAME Consistency EVEN ON PHONE Important + Other Warnings for SMBs

[Keenan Glass]

...so for the time being, use your full business name (if reasonable) when answering the phone.

Yes, that was Linda's point in posting this thread based upon Joel's revelation that Google expects to the business name in the listing to match how the phone is answered.

And yes, InfoGroup prides itself on providing good data by calling companies to verify.